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- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join Arnold Clark, a diverse and inclusive automotive leader.
- Benefits: Enjoy 33 days of leave, flexible hours, and generous discounts.
- Why this job: Make a real impact in a fast-paced environment while nurturing your leadership skills.
- Qualifications: Experience in a similar role with strong communication and leadership abilities.
- Other info: Embrace a culture that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced and ambitious Service Manager to join the team at our Vauxhall branch in Manchester.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours: Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays.
About the role: As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. You will manage and coach staff, set goals and objectives and make sure you’re compliant with policies and procedures. In addition, you’ll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.
Day-to-day duties:
- Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved.
- Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time.
- Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
- Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies.
- Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives.
Essential skills:
- Previous experience in a similar role.
- Strong communication and influencing skills.
- A passion for delivering great customer service.
- High levels of literacy and numeracy.
- Leadership skills and the ability to motivate your team to achieve success.
- Good organisation and IT skills.
- High levels of accuracy and attention to detail.
- The ability to stay calm under pressure.
- An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
- A full clean driving licence held for a minimum of one year.
Nice to have (but not essential): An understanding of modern motor vehicle technology.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Manager in Manchester employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Service Managers. Think about how your experience aligns with the role at Arnold Clark, and be ready to share specific examples of how you've delivered excellent customer service and led teams successfully.
✨Tip Number 3
Show off your passion for the automotive industry! During interviews, express your enthusiasm for modern motor vehicle technology and how it can enhance customer service. This will demonstrate that you're not just looking for any job, but that you're genuinely excited about this opportunity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more information about our culture and values, which can help you tailor your approach when you land that interview.
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your previous experience in managing teams and delivering excellent customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the automotive industry and your leadership skills. Tell us why you’re the perfect fit for our team at Arnold Clark and how you can contribute to our success.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples to demonstrate how you've exceeded targets or improved customer satisfaction in your previous roles. We love seeing results-driven candidates!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s quick and easy, and ensures your application goes directly to us. Plus, you’ll get to explore more about our culture and values while you’re there!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by Arnold Clark. Familiarise yourself with their values and culture, as well as any recent news or developments in the company. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or driven performance. Be ready to discuss how you can inspire others to achieve their best.
✨Customer Service is Key
Since delivering excellent customer service is a major part of the role, think of specific instances where you've gone above and beyond for customers. Be prepared to share these stories during the interview to highlight your commitment to customer satisfaction.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you determine if Arnold Clark is the right fit for you. Ask about their approach to staff development and how they support their employees.
