At a Glance
- Tasks: Create amazing customer experiences at our Click & Collect branch and help customers with their car journeys.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values its employees.
- Benefits: Earn £25,000 plus bonuses, enjoy 33 days off, and access private healthcare.
- Other info: Dynamic role with training opportunities and a clear path for career growth.
- Why this job: If you love cars and customer service, this role is your chance to shine!
- Qualifications: Energetic, enthusiastic, and great with people; a full UK driving licence is essential.
The predicted salary is between 25000 - 37000 € per year.
We’re currently looking for an Area Customer Service Executive to create an outstanding customer experience at our Click & Collect branch and help customers get excited about our products. This is a regional role and will require travel throughout the UK.
We offer:
- £25,000 + performance-related bonus of up to £12,000 per annum
- Company Car
- 33 days’ annual leave
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours
You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role
Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car that they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast‑paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day‑to‑day duties
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Area Click & Collect Product Genius in London employer: Arnold Clark Group
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusivity. As an Area Click & Collect Product Genius, you'll enjoy competitive pay, generous benefits including a company car and private healthcare, and ample opportunities for personal and professional growth in a fast-paced environment. Join us to be part of a team that is passionate about delivering outstanding customer experiences while nurturing your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Area Click & Collect Product Genius in London
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark, their values, and what makes them tick. This way, when you chat with them, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of scenarios where you’ve gone the extra mile for someone. Share these stories during your interview to highlight your experience.
✨Tip Number 3
Be ready to demonstrate your knowledge about cars! Brush up on different vehicles and manufacturers so you can impress them with your passion and expertise when discussing their products.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Arnold Clark team!
We think you need these skills to ace Area Click & Collect Product Genius in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for cars and customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating an outstanding experience for our customers.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the role. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your customer service superpowers!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Area Click & Collect Product Genius role. Be personal, be engaging, and let us know what excites you about working with us at Arnold Clark.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Products
Before the interview, make sure you research the cars and services offered by Arnold Clark. Being able to discuss specific models and features will show your passion for the role and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create memorable experiences will resonate well with the interviewers looking for a customer service superstar.
✨Demonstrate Enthusiasm and Energy
During the interview, let your enthusiasm shine through! A positive attitude can be contagious, and showing that you’re excited about the role and the company will help you stand out as a candidate.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and the company culture. You might ask about training opportunities or how success is measured in the Click & Collect process.
