At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days' holiday, private healthcare, and generous retail discounts.
- Other info: Great opportunities for training and career progression await you.
- Why this job: Be the star of customer experience in a dynamic automotive environment.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a maternity cover Service Advisor for 12 months to help us at our Peugeot branch in Kilmarnock.
We offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor: Elevate Car Care & Customer Experience in Kilmarnock employer: Arnold Clark Group
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and collaboration. Our Service Advisors enjoy a range of benefits including generous holiday allowances, private healthcare, and opportunities for professional growth, all while working in the vibrant community of Kilmarnock. Join us to be part of a team that is dedicated to delivering outstanding customer experiences and fostering employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor: Elevate Car Care & Customer Experience in Kilmarnock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about delivering fantastic customer experiences, think of examples from your past jobs where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Arnold Clark. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor: Elevate Car Care & Customer Experience in Kilmarnock
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your warm communication style and problem-solving abilities.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out – we want to see your strengths shine!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture. Plus, it helps us keep track of your application!
How to prepare for a job interview at Arnold Clark Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the day-to-day duties and essential skills mentioned in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering fantastic customer experiences, prepare examples from your past work where you’ve gone above and beyond for customers. Think of specific situations where you resolved issues or exceeded expectations, as these stories will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
As a Service Advisor, strong communication is key. Practice explaining complex information clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable with articulating solutions to potential customer issues.
✨Be Ready to Discuss Upselling
While not essential, having experience in upselling can give you an edge. Prepare to discuss any relevant experiences where you successfully promoted products or services. If you don’t have direct experience, think about how you could apply your skills in this area and be ready to share those ideas.
