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- Tasks: Support our workshops by managing parts and providing excellent customer service.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Earn £42,500 OTE, enjoy 33 days holiday, and access private healthcare.
- Other info: Work in a supportive environment with a focus on employee well-being.
- Why this job: Kickstart your career with comprehensive training and growth opportunities.
- Qualifications: Customer service skills and a willingness to learn are essential.
The predicted salary is between 34000 - 42500 £ per year.
We’re looking for a Parts Advisor to work at our GWM branch in Hexham. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.
Benefits
- £42,500 OTE made up of a competitive hourly rate plus bonuses
- 33 days holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more
Hours
Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role
Do you have customer service skills and experience working with stock? Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process. If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.
Day-to-day duties
- Identifying parts required for a vehicle
- Ordering parts from internal and external sources
- Picking and packing parts
- Communicating with the workshop
- Providing a quick and accurate service to our customers
- Invoicing
- Reviewing digital communications for customers
- Stock management
Essential skills
- Keen to learn, with a can-do attitude
- The ability to work independently, but also as part of a team working towards the same goals
- A great communicator – friendly, clear and concise
- Enjoy working with your customers
- Happy using computers, although we’ll provide training on all the systems you’ll need
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our makeup, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Parts Advisor in Hexham employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Hexham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how your skills align with what they’re looking for in a Parts Advisor.
✨Tip Number 2
Practice your communication skills. As a Parts Advisor, you’ll need to be friendly and clear when talking to customers and the workshop team. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of times you’ve tackled challenges or learned new skills quickly. This will demonstrate that you’re eager to grow and adapt, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Arnold Clark team.
We think you need these skills to ace Parts Advisor in Hexham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are excited about the opportunity to learn and grow with us. A positive attitude can really make your application stand out.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the Parts Advisor role. Even if you don’t have direct parts experience, showcase your customer service skills and any stock management experience you have!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use simple language and avoid jargon to ensure we understand your qualifications and enthusiasm for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Parts Advisor does. Familiarise yourself with the key responsibilities like stock management and customer communication. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to share examples of your previous customer service experiences. Highlight how you’ve handled inquiries or resolved issues in a friendly and efficient manner.
✨Emphasise Your Willingness to Learn
The job description mentions that no prior parts experience is necessary, so use this to your advantage! Talk about your eagerness to learn and adapt, and how you’re excited about the training opportunities they offer.
✨Be Ready for Teamwork Questions
As a Parts Advisor, you'll need to work well with others. Think of times when you've successfully collaborated with a team. Be ready to discuss how you contribute to group goals and support your colleagues.