At a Glance
- Tasks: Engage with customers through various platforms and drive sales with your communication skills.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth and a vibrant team culture.
- Why this job: Make an impact in a fast-paced digital sales role while developing your skills.
- Qualifications: Strong communication skills and previous sales experience are essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking for an enthusiastic Telesales Advisor to join our Digital Sales team at our Head Office in Kilbirnie Street.
We offer:
- 33 days’ holiday allowance with room to grow (pro-rata)
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
Hours: 20 hours per week
Friday: 4pm – 8pm
Saturday: 8am – 5pm*
Sunday: 9am – 5pm*
OR
Thursday: 4pm – 8pm
Saturday: 8am – 5pm*
Sunday: 9am – 5pm*
*One weekend in every nine, Saturday shifts will be 11am – 8pm and Sunday shifts will be 12pm – 8pm.
About the role:
Our Telesales Advisors are responsible for promptly and professionally responding to all internet sales inquiries across multiple platforms, with the primary objective of driving sales. We are looking for a proactive and customer-focused individual with excellent communication and multi-tasking skills who thrives in a fast-paced, digital sales environment. The ideal candidate will be someone who is detail oriented, adaptable, and committed to delivering exceptional service that drives sales results.
Day-to-day duties:
- Responding promptly and professionally to internet sales enquiries across multiple platforms, including live chat, and communicating clear and accurate information with potential customers.
- Managing multiple conversations simultaneously and maintaining high levels of attention and efficiency while multitasking between platforms.
- Provide detailed product information, pricing, and promotions to assist customers in making informed purchasing decisions.
- Follow up with closed leads to nurture relationships and explore opportunities for repeat sales or referrals.
- Collaborate with Sales teams to track leads, update customer records, and support follow-up actions to maximise conversion rates.
Essential skills:
- A high level of accuracy and the ability to multitask
- Ability to use multiple systems
- IT literacy
- Strong communication and influencing skills
- Good written and verbal communication skills
- Previous sales experience
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Telesales Advisor in Glasgow employer: Arnold Clark Group
At Arnold Clark, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and collaboration. Our Telesales Advisors enjoy generous benefits such as 33 days of holiday, private healthcare, and opportunities for professional growth, all while working in a dynamic digital sales environment at our Head Office in Kilbirnie Street. We are dedicated to nurturing talent and fostering ambition, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Advisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how you can fit into their team. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle multiple tasks, just like you would in the Telesales Advisor role.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Telesales Advisor in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for sales shine through! We want to see that you're excited about the role and ready to engage with customers. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any previous sales experience you have, especially in a digital environment. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:In your written application, clarity is key. Use straightforward language and get to the point quickly. We appreciate well-structured applications that are easy to read and understand, so keep it tidy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with the products and services offered by the company. This will help you provide detailed information during the interview and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Telesales Advisor, communication is key. Practise answering common sales-related questions clearly and confidently. You might even want to role-play with a friend to get comfortable with handling different customer scenarios.
✨Show Off Your Multitasking Abilities
Since the role involves managing multiple conversations across various platforms, be prepared to discuss how you handle multitasking. Share specific examples from your past experiences where you successfully juggled multiple tasks without compromising on quality.
✨Demonstrate Your Customer Focus
During the interview, highlight your commitment to exceptional customer service. Share stories that showcase your ability to nurture relationships and follow up with leads, as this aligns perfectly with the company's goal of driving sales through excellent service.
