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- Tasks: Handle customer enquiries and complaints, ensuring swift resolutions.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days of annual leave, flexible working, and generous employee discounts.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Experience in customer service with strong communication skills.
- Other info: Full training provided and opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an experienced Customer Services Advisor to join our team at our Head Office in Hillington, Glasgow.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Hybrid working with two days at home
Hours:
Full time: 8.30am – 5.30pm, Monday – Friday with one late night per week (11:30am – 8pm). The position also requires work on approximately one out of four Saturdays (9am – 2pm). Please note: If you work on a Saturday, you will be given a day off during the week.
About the role:
This role involves dealing with complaints and enquiries from customers and third parties and liaising with branches to ensure swift resolution to complaints. This role is ideal for a customer-focused person with attention to detail on non-finance-related complaints and who can ensure the correct outcomes are achieved. The right candidate will have worked in customer services and excel in delivering excellent customer service.
Day-to-day duties:
- Dealing with and investigating non-finance-related complaints, liaising with branches to ensure all facts have been gathered before responding.
- Dealing with enquiries and complaints from customers and third parties, liaising with branches and colleagues with Customer Services and other Head Office departments, such as Legal and Compliance.
- Answering calls from customers and third parties, dealing with their enquiries and complaints over the phone and logging complaints where applicable.
- Working with colleagues in the main team to work the diaries and ensure that all deadlines are met.
- Raising any potential issues and trends to management when required.
Essential skills:
- Strong communication and influencing skills.
- High level of accuracy in all aspects of the job (oral and written).
- Being able to challenge where appropriate.
- Being able to work on their own and deal with their own complaints allocated to them as well as assisting others when required.
- Reliability.
Please note: Full training on all aspects of the job will be given.
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Advisor in Glasgow employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios that might come up during your interview. Think about how you would handle complaints or tricky situations, and be ready to share examples from your past experiences.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and confidently. Remember, this role is all about dealing with customers, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the position and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in handling complaints and enquiries, and showcase your strong communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your previous experiences make you the perfect fit for us. Keep it friendly and professional – we love a personal touch!
Showcase Your Attention to Detail: In this role, accuracy is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on – it shows you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re there!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled complaints in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the role and can bring valuable experience to the team.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers or colleagues in challenging situations. This will demonstrate your ability to influence and resolve issues.
✨Be Detail-Oriented
Attention to detail is crucial in this position. During the interview, highlight instances where your meticulous nature helped resolve a complaint or improve a process. This will reassure them that you can handle non-finance-related complaints accurately and efficiently.
✨Embrace the Company Culture
Familiarise yourself with Arnold Clark's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a collaborative environment. Showing that you align with their values will make you a more attractive candidate.
