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- Tasks: Assist customers with bookings and provide top-notch service in a dynamic rental environment.
- Company: Join Arnold Clark, a leader in car and van rentals with a focus on inclusivity.
- Benefits: Enjoy 33 days of annual leave, flexible hours, discounts, and private healthcare.
- Why this job: Be part of a team that values your input and offers real career progression.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service.
- Other info: Work in a supportive culture that celebrates diversity and nurtures talent.
The predicted salary is between 28800 - 42000 £ per year.
We’re recruiting for an enthusiastic Customer Advisor to work at our Car & Van Rental Business Centre at Kilbirnie Street, Glasgow.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Opportunities for training and progression
Hours: 9 month maternity cover, Full time: 42.5 hours per week, Monday - Friday with occasional weekends.
About the role:
Arnold Clark Customer Advisors are key members of staff who uphold our company ethos to deliver customer service of the highest level. This responsible role in our rental business centre involves a high level of organisation – and a genuine interest in delivering a great customer experience. You will be dynamic, enthusiastic and able to show great attention to detail, while always being a friendly point of contact for customers.
Day-to-day duties:
- Dealing with requests from customers and other departments within Arnold Clark via email and over the phone.
- Placing and amending bookings.
- Carrying out follow-up calls and emails for existing bookings.
- Taking payments and processing banking.
- Using different booking platforms.
- Updating our systems on a regular basis.
Essential skills:
- A high level of accuracy and ability to multi-task.
- Excellent interpersonal skills, in person and over the phone.
- The ability to work well under pressure.
- A proactive and flexible attitude.
- The ability to work well as part of a team.
- Good computer literacy and accurate keyboard skills.
- Highly motivated and committed to delivering outstanding customer service.
- Ability to meet deadlines and hit departmental targets.
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Advisor in Glasgow employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Advisor in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're genuinely excited about the role and ready to bring your A-game to our team!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We love seeing how your unique background can contribute to our customer-focused ethos.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, attention to detail is crucial in this role!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Arnold Clark Group
✨Know the Company Inside Out
Before your interview, take some time to research Arnold Clark. Understand their values, culture, and what makes them stand out in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Advisor, your ability to deliver outstanding service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your interpersonal skills and how you handle challenging situations with a positive attitude.
✨Demonstrate Your Organisational Skills
This role requires a high level of organisation and the ability to multi-task. Be ready to discuss how you manage your time and prioritise tasks. You might even want to bring a brief example of a busy day where you successfully juggled multiple responsibilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the company is the right fit for you. Consider asking about training opportunities, team dynamics, or how success is measured in the role.
