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For Companies At a Glance
- Tasks: Create amazing customer experiences and help with car collections and sales.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values its employees.
- Benefits: Earn £24,500 plus bonuses, enjoy 33 days off, flexible hours, and great discounts.
- Other info: Receive training and coaching while enjoying excellent career growth opportunities.
- Why this job: Be part of a fast-paced team and make a real impact on customers' journeys.
- Qualifications: Energetic, enthusiastic, and great with people; a full UK driving licence is essential.
The predicted salary is between 24000 - 28000 £ per year.
We're currently looking for a Customer Service Executive to create an outstanding customer experience at our Hamilton Road Click & Collect branch and help customers get excited about our products.
We offer:
- £24,500 + performance-related bonus of up to £7,800 per annum
- 33 days' annual leave
- Flexible working hours
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours
You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role
Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Click & Collect Product Genius in Glasgow employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Click & Collect Product Genius in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for cars and customer service, making it clear you're the perfect fit.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to get comfortable with common interview questions. Remember, as a Click & Collect Product Genius, you'll need to shine in customer interactions, so showing off your communication skills is key.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone the extra mile for customers or solved problems creatively. This will help you demonstrate your commitment to outstanding service, which is exactly what Arnold Clark is looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Arnold Clark team. Let's get you that job!
We think you need these skills to ace Click & Collect Product Genius in Glasgow
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for cars and customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating an amazing experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the role of Click & Collect Product Genius. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you’ve gone the extra mile in previous jobs, and let us know why you’re excited about joining our team at Arnold Clark.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Products
Before the interview, take some time to research the cars and services offered by Arnold Clark. Being able to discuss specific models and features will show your passion for cars and your commitment to providing excellent customer service.
✨Showcase Your People Skills
Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went the extra mile to ensure a positive experience. This will demonstrate your ability to connect with customers and handle their needs effectively.
✨Demonstrate Attention to Detail
Since the role involves handling documentation and ensuring smooth processes, be ready to discuss how you pay attention to detail in your work. You might want to share a story where your meticulousness made a difference in a previous job.
✨Emphasise Your Willingness to Learn
Express your eagerness to learn about different vehicles and the Click & Collect process. Highlight any previous experiences where you quickly adapted to new information or skills, showing that you're not just looking for a job, but a career.