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- Tasks: Manage customer requests and ensure an excellent service experience.
- Company: Leading automotive service provider with a focus on customer satisfaction.
- Benefits: 33 days holiday, retail discounts, and private healthcare.
- Why this job: Join a dynamic team and enhance your customer service skills in the automotive industry.
- Qualifications: Strong customer service skills, computer literacy, and multitasking ability.
- Other info: Full-time hours with alternate Saturdays and great career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
A leading automotive service provider is seeking a Service Advisor at their branch in Edinburgh Seafield. The role involves managing customer requests related to service and vehicle repairs while ensuring an excellent experience for clients.
Ideal candidates will have strong customer service skills, computer literacy, and the ability to multitask in a busy environment.
Benefits include:
- 33 days of holiday
- Retail discounts
- Private healthcare
The position offers full-time hours, including alternate Saturdays.
Customer-Focused Service Advisor (Auto Care & Upsell) in Edinburgh employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-Focused Service Advisor (Auto Care & Upsell) in Edinburgh
✨Tip Number 1
Get to know the company! Research their values and services so you can chat confidently about how you can enhance their customer experience. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the company, so role-play with a friend or family member to nail down how to handle customer queries and upselling effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer-Focused Service Advisor (Auto Care & Upsell) in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Service Advisor. Mention your multitasking abilities and any relevant experience in the automotive industry to catch our eye.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and common customer queries. Familiarise yourself with the company’s offerings and any recent news or updates. This will show that you’re genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you resolved issues or went above and beyond for a client. This will help demonstrate your ability to manage customer requests effectively.
✨Practice Multitasking Scenarios
Since the role requires multitasking, consider practising scenarios where you juggle multiple tasks. You might be asked how you would handle several customer requests at once, so think through your approach and be ready to discuss it.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
