At a Glance
- Tasks: Assist customers with parts enquiries online and via phone, ensuring timely order processing.
- Company: Join Arnold Clark, a leader in the automotive industry, dedicated to diversity and employee well-being.
- Benefits: Enjoy 33 days of annual leave, flexible hours, discounts, private healthcare, and a workplace pension.
- Other info: Full-time role, Monday to Friday, with opportunities for training in Microsoft Excel.
- Why this job: Be part of a supportive team that values your growth and offers a chance to make an impact.
- Qualifications: Strong communication skills, customer service experience, and familiarity with electronic parts catalogues are essential.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are looking for an experienced and efficient E-Commerce Parts Advisor to join our Albion Parts Centre.
We offer
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours
Full time: Monday - Friday 8.15am – 5.30pm
About the role
Our E-Commerce Parts Advisor is responsible for handling parts enquiries from retail customers, answering enquiries through our online platforms (website, eBay and Amazon marketplaces) and dealing with trade online enquiries via email and telephone.
Day-to-day duties
- Dealing with customer queries through our online platforms or via telephone for orders that have been placed on our website and eBay.
- Speaking with our suppliers regarding orders which are directly shipped to ensure the customer receives the goods in a timely manner.
- Invoicing all orders that are placed on our website/eBay to ensure our warehouse team can arrange delivery of these.
- Managing returns from our retail customers for items which they no longer require.
- Ensuring that we give our customers an efficient and professional experience of dealing with Arnold Clark for future purchases.
- Number vehicle parts using a manufacturer electronic parts catalogue.
Essential skills
- The ability to multi-task and work within a small team
- Strong communication skills for dealing with our customers and suppliers
- Knowledge of using DMS system (Kerridge) for receipting and invoicing orders
- High level of customer service skills for dealing with all parties
- Previous experience of using manufacturer electronic parts catalogues
Nice to have but not essential…
- Microsoft Excel experience is required but training may be available for right candidate
- Knowledge of working in an e-commerce environment
- Previous role as a parts advisor
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to a satisfactory reference and disclosure check.
E-Commerce Parts Advisor in Glasgow employer: Arnold Clark Group
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our E-Commerce Parts Advisors. With generous benefits such as 33 days of annual leave, flexible working options, and private healthcare, we prioritise the well-being and growth of our employees. Our commitment to nurturing talent and fostering a culture of ambition ensures that you will thrive in your role while contributing to a team that values excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Parts Advisor in Glasgow
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Arnold Clark Group are looking for when hiring for a E-Commerce Parts Advisor.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Arnold Clark Group for the E-Commerce Parts Advisor, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Arnold Clark Group as a E-Commerce Parts Advisor, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Arnold Clark Group’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Parts Advisor.
We think you need these skills to ace E-Commerce Parts Advisor in Glasgow
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Arnold Clark Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Arnold Clark Group's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Arnold Clark Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Arnold Clark Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Arnold Clark Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Arnold Clark Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
