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For Companies At a Glance
- Tasks: Create outstanding customer experiences and support the sales team in a dynamic environment.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on teamwork and growth.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and a pension scheme.
- Why this job: Be a Product Genius and make a real impact on customers' journeys from enquiry to delivery.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning.
- Other info: Great opportunities for training and progression into car sales await you!
The predicted salary is between 24000 - 36000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Renault/Dacia/Hyundai.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Dundee employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Dundee
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on Arnold Clark's website. Familiarise yourself with their values, products, and culture. This will not only help you answer questions but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations, showcasing your communication skills during the interview.
✨Tip Number 3
Show off your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Share examples of how you've gone the extra mile for customers in the past. This will demonstrate that you’re the kind of person who fits right into the Product Genius role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Customer Service Executive in Dundee
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about creating outstanding experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Product Genius. We love seeing candidates who take the time to connect their background with what we do at Arnold Clark.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Products
Before the interview, make sure you’ve done your homework on Renault, Dacia, and Hyundai vehicles. Familiarise yourself with their features, benefits, and any recent news about the brands. This will show your enthusiasm and readiness to be a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to create exceptional experiences and how you handle difficult situations. This is key for a role focused on customer satisfaction.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to discuss how you collaborate with others. Share stories that illustrate your teamwork skills and how you contribute to a positive work environment.
✨Express Your Desire for Growth
The company values progression, so convey your eagerness to learn and advance within the organisation. Talk about your career aspirations and how you see yourself moving into car sales in the future. This shows you’re committed to your development.
