Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Executive, creating amazing experiences for customers collecting their cars.
- Company: Arnold Clark is a leading car retailer, passionate about people and committed to diversity.
- Benefits: Enjoy £24,500 salary, bonuses, 33 days leave, flexible hours, discounts, and private healthcare.
- Why this job: Perfect for car enthusiasts who love customer service and want to grow in a dynamic environment.
- Qualifications: Energetic, detail-oriented, confident communicator with a full UK driving licence and a passion for learning.
- Other info: Be part of a supportive team that values your growth and offers training opportunities.
The predicted salary is between 24000 - 28000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Huddersfield Fiat/OMODA/JAECOO branch and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
#J-18808-Ljbffr
Customer Service Executive employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the latest car models and features. Being knowledgeable about the products will not only impress your interviewers but also show your genuine passion for cars, which is essential for this role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will help you articulate your thoughts clearly and confidently during the interview.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've handled challenging customer situations in the past. This will showcase your capability to take ownership and resolve issues effectively.
✨Tip Number 4
Research Arnold Clark's company culture and values. Understanding their commitment to diversity and inclusion will allow you to align your answers with their ethos, making you a more attractive candidate.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Arnold Clark is looking for in a Customer Service Executive. Highlight the key responsibilities and essential skills required.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills relevant to the role. Use specific examples that demonstrate your ability to provide outstanding customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention how your skills align with the company's values and how you can contribute to creating a memorable Click & Collect experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Arnold Clark Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what the company is looking for.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by Arnold Clark, especially cars. Being able to discuss different vehicles and their features will show that you're committed to learning and can provide valuable information to customers.
✨Highlight Your Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. This role requires taking ownership of situations, so showcasing your ability to problem-solve will be crucial.
✨Emphasise Teamwork and Initiative
Since the role involves working closely with a team, be ready to talk about your experiences as a team player. Also, mention instances where you've taken the initiative to improve processes or enhance customer experiences.
