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For Companies At a Glance
- Tasks: Become a Product Genius, enhancing customer experiences and supporting the sales team.
- Company: Join Arnold Clark, a leading automotive retailer committed to diversity and employee growth.
- Benefits: Enjoy 33 days holiday, retail discounts, private healthcare, and a pension scheme.
- Why this job: This role offers training, career progression, and a chance to make a real impact.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning.
- Other info: Work in a supportive team environment with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Renault / Dacia branch in Dumfries and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Renault and Dacia products. Understanding the features and benefits of the vehicles will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you'll need to convey information clearly and positively, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your customer service experience. Think of specific examples where you've gone above and beyond for customers, as this will demonstrate your ability to create exceptional experiences.
✨Tip Number 4
Research Arnold Clark's company culture and values. Being able to discuss how your personal values align with theirs during the interview can set you apart from other candidates.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Executive at Arnold Clark. Familiarise yourself with the job description and think about how your skills align with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and communication. Emphasise any previous roles where you've demonstrated a positive attitude and teamwork, as these are key qualities they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Arnold Clark and how you can contribute to creating an outstanding customer experience.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Arnold Clark Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for creating outstanding customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with the values of the company.
✨Know the Products Inside Out
Before the interview, take some time to research Renault and Dacia vehicles. Familiarise yourself with their features and benefits so you can confidently discuss how you would assist customers in finding the right vehicle for their needs.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, be prepared to discuss your experiences in collaborative environments. Highlight instances where you contributed to team success or supported colleagues, showcasing your ability to work well with others.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if the company is the right fit for you.
