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For Companies At a Glance
- Tasks: Become a Product Genius, enhancing customer experiences and supporting sales.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on diversity and inclusion.
- Benefits: Enjoy 33 days holiday, retail discounts, private healthcare, and career progression opportunities.
- Why this job: Be part of a supportive team, learn about cars, and make a real impact on customer journeys.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning.
- Other info: Work a 38-hour week with set rotas, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Renault/Dacia/Hyundai branch in Stirling and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the Renault, Dacia, and Hyundai brands. Understanding their unique selling points and product features will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile for customers in previous roles. This will highlight your commitment to creating an outstanding customer experience, which is crucial for the role.
✨Tip Number 3
Research Arnold Clark's company culture and values. Being able to discuss how your personal values align with theirs will demonstrate that you're a great fit for their team and committed to their mission.
✨Tip Number 4
Prepare questions about career progression within the company. Showing your eagerness to grow into car sales will reflect your ambition and willingness to learn, which are key traits they are looking for.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, teamwork, and any previous roles where you went the extra mile for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Arnold Clark and how your values align with theirs, particularly around progression and customer experience.
Showcase Your Knowledge: Demonstrate your understanding of the automotive industry and the products offered by Renault, Dacia, and Hyundai. This could be through mentioning specific models or features that excite you, showing that you're eager to learn and share that knowledge with customers.
Prepare for Potential Questions: Think about common interview questions related to customer service and sales. Prepare examples from your past experiences that illustrate your problem-solving skills, ability to work in a team, and how you've enhanced customer experiences.
How to prepare for a job interview at Arnold Clark Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for creating outstanding customer experiences. Share examples from your past roles where you went the extra mile to help a customer, as this aligns perfectly with what Arnold Clark is looking for.
✨Know the Products Inside Out
Before the interview, take some time to research Renault, Dacia, and Hyundai vehicles. Being knowledgeable about their products will not only impress your interviewers but also demonstrate your commitment to becoming a Product Genius.
✨Demonstrate Team Spirit
Since the role requires working closely with a team, be prepared to discuss how you’ve successfully collaborated with others in previous jobs. Highlight any experiences where teamwork led to improved customer satisfaction or sales.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows that you are genuinely interested in the role and eager to grow within the company.