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- Tasks: Help customers collect and sell cars while delivering outstanding service.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on people.
- Benefits: Earn £24,500 plus bonuses, enjoy 33 days off, and flexible hours.
- Why this job: Perfect for car enthusiasts who love customer service and want to grow their career.
- Qualifications: Energetic, great communicator, and willing to learn about cars.
- Other info: Diverse workplace with training opportunities and a supportive culture.
The predicted salary is between 24500 - 32300 £ per year.
We offer:
- £24,500 + performance-related bonus of up to £7,800 per annum
- 33 days’ annual leave
- Flexible working hours
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours: You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role: Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills:
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties:
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Chester-le-Street employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Chester-le-Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of examples from your past experiences where you've gone the extra mile for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewer, let your passion for cars and customer service shine through. A positive attitude can make a huge difference and help you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Executive in Chester-le-Street
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for cars and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing an outstanding experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the role. Use keywords from the job description to show us you understand what we’re looking for. This will help your application stand out!
Be Personable: In your cover letter, don’t be afraid to let your personality come through. We love confident communicators who can connect with people, so share a bit about yourself and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Stuff
Before the interview, make sure you research Arnold Clark and their Click & Collect service. Familiarise yourself with their products and services, especially the cars they offer. This will show your passion for cars and customer service, which is key for this role.
✨Show Off Your People Skills
During the interview, be ready to demonstrate your great people skills. Share examples of how you've provided outstanding customer service in the past. Remember, a positive attitude goes a long way, so keep that energy up!
✨Be Detail-Oriented
Since attention to detail is essential for handling documentation, prepare to discuss how you ensure accuracy in your work. You might want to mention any experiences where your attention to detail made a difference in customer satisfaction.
✨Emphasise Your Initiative
Highlight your ability to take ownership of situations and problem-solve. Think of specific instances where you went the extra mile for a customer or took the initiative to improve a process. This will resonate well with their focus on providing a memorable experience.