At a Glance
- Tasks: Assist customers by identifying and ordering vehicle parts while managing stock efficiently.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Earn £41,000 OTE, enjoy 33 days holiday, private healthcare, and generous retail discounts.
- Other info: Full-time hours with a friendly team atmosphere and a focus on employee well-being.
- Why this job: Kickstart your career with comprehensive training and opportunities for growth in a supportive environment.
- Qualifications: Customer service skills and a willingness to learn; no prior experience needed.
The predicted salary is between 30000 - 46000 £ per year.
We’re looking for a Parts Advisor to work at our Hyundai/Geely/Vanstore branch in Carlisle. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.
We offer our Parts Advisors:
- £41,000 OTE made up of a competitive hourly rate plus bonuses
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role: Do you have customer service skills and experience working with stock? Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process. If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.
Day-to-day duties:
- Identifying parts required for a vehicle
- Ordering parts from internal and external sources
- Picking and packing parts
- Communicating with the workshop
- Providing a quick and accurate service to our customers
- Invoicing
- Reviewing digital communications for customers
- Stock management
Essential skills:
- Keen to learn, with a can-do attitude
- The ability to work independently, but also as part of a team working towards the same goals
- A great communicator – friendly, clear and concise
- Enjoy working with your customers
- Happy using computers, although we’ll provide training on all the systems you’ll need
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Parts Customer Advisor in Carlisle employer: Arnold Clark Group
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and collaboration. As a Parts Customer Advisor at our Carlisle branch, you'll benefit from comprehensive training, generous holiday allowances, and opportunities for career progression, all while enjoying a competitive salary and a range of employee benefits including private healthcare and retail discounts. Join us to be part of a team that nurtures talent and celebrates unique perspectives, ensuring that our employees are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Customer Advisor in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how your skills align with what they’re looking for. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since the role involves communicating with customers, think of examples from your past experiences where you’ve provided excellent service. Be ready to share these during your interview to show you’re a great fit.
✨Tip Number 3
Show off your teamwork abilities! The job mentions working as part of a team, so be prepared to discuss how you’ve collaborated with others in previous roles. Highlighting your ability to work well with colleagues can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about wanting to join the Arnold Clark family.
We think you need these skills to ace Parts Customer Advisor in Carlisle
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any customer service experience you have in your application. We love candidates who can communicate clearly and are friendly, so let that shine through!
Emphasise Your Willingness to Learn:Since we provide comprehensive training, it’s important to show us that you’re keen to learn and have a can-do attitude. Mention any past experiences where you’ve picked up new skills quickly.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Parts Advisor position at our Carlisle branch.
How to prepare for a job interview at Arnold Clark Group
✨Know Your Parts
Even if you don’t have previous parts experience, it’s a good idea to familiarise yourself with basic automotive parts and their functions. This will show your enthusiasm for the role and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to help a customer, as this will highlight your suitability for the position.
✨Demonstrate Your Team Spirit
The job requires working both independently and as part of a team. Be ready to share examples of how you’ve successfully collaborated with others in past roles. This will illustrate that you can contribute positively to the team dynamic.
✨Ask Questions
Prepare a few thoughtful questions about the company culture, training opportunities, or the specifics of the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
