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- Tasks: Create amazing customer experiences and help with car collections and sales.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values its employees.
- Benefits: Earn £24,500 plus bonuses, enjoy 33 days off, flexible hours, and great discounts.
- Why this job: Perfect for car enthusiasts who love customer service and want to grow their career.
- Qualifications: Energetic, detail-oriented, and a confident communicator with a full UK driving licence.
- Other info: Receive training and coaching in a fast-paced environment with plenty of growth opportunities.
The predicted salary is between 24000 - 32000 £ per year.
We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Bristol Click & Collect branch and help customers get excited about our products.
We offer:
- £24,500 + performance-related bonus of up to £7,800 per annum
- 33 days’ annual leave
- Flexible working hours
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours:
You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role:
Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills:
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties:
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Bristol employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for cars and customer service shine through. Share personal stories that highlight your skills and experiences, and don’t be afraid to show your passion!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Executive in Bristol
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for cars and customer service shine through. We want to see that you’re genuinely excited about the role and ready to create amazing experiences for our customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match what we’re looking for. Use keywords from the job description to show us you understand what it takes to be a Customer Service Executive at Arnold Clark.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your attention to detail right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge about cars and the products offered by Arnold Clark. Being able to discuss specific models and features will show your passion and enthusiasm for the role.
✨Show Off Your People Skills
As a Customer Service Executive, you'll be interacting with customers all day. Practice your communication skills and think of examples where you've gone the extra mile for someone. This will help demonstrate your ability to create an outstanding customer experience.
✨Prepare for Scenarios
Think about potential challenges you might face in the role, like handling difficult customers or managing paperwork. Prepare some responses that showcase your problem-solving skills and how you take ownership of situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
