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- Tasks: Create outstanding customer experiences and assist with vehicle sales at our Renault branch.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and ambition.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and career progression opportunities.
- Why this job: Become a Product Genius and make a real impact on customers' journeys to find their perfect vehicle.
- Qualifications: Confident communicator with a positive attitude and a full UK driving licence.
- Other info: Great training provided, with clear paths for progression into car sales.
The predicted salary is between 24000 - 36000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Renault branch in Bishopbriggs and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Bishopbriggs employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Bishopbriggs
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on Arnold Clark's website. Familiarise yourself with their products and values so you can show off your enthusiasm and knowledge during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in handling questions and showcasing your communication skills when it matters most.
✨Tip Number 3
Dress to impress! First impressions count, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Bishopbriggs
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating outstanding experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the role of a Product Genius. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Products
Before the interview, make sure you’ve done your homework on Renault vehicles and their features. Being able to discuss specific models and how they meet customer needs will show your enthusiasm and expertise, which is exactly what they’re looking for in a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create an exceptional experience will resonate well with the interviewers, as they value a positive attitude and a willingness to go the extra mile.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to discuss how you collaborate with others. Share instances where you contributed to a team goal or supported colleagues, as this will align with their emphasis on teamwork and progression.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company culture. Inquire about training opportunities or how they support career progression into car sales, which will demonstrate your eagerness to grow within the company.
