At a Glance
- Tasks: Create outstanding customer experiences and assist with Click & Collect car handovers.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on people.
- Benefits: Enjoy a competitive salary, performance bonuses, generous leave, and employee discounts.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Energetic, enthusiastic, and great with people; full UK driving licence required.
The predicted salary is between 25500 - 37500 £ per year.
We’re currently looking for an Area Customer Service Executive to create an outstanding customer experience at our Click & Collect branch and help customers get excited about our products. You will be based predominantly in Birtley but will be frequently required to travel between Edinburgh and Carlisle.
We offer:
- £25,500 + performance-related bonus of up to £12,000 per annum
- Company Car
- 33 days’ annual leave
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours: You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role: Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast‑paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills:
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day‑to‑day duties:
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Area Customer Service Executive in Birtley employer: Arnold Clark Group
Arnold Clark is an exceptional employer that prioritises employee well-being and career development, offering a competitive salary of £25,500 plus performance-related bonuses, generous annual leave, and comprehensive health benefits. With a vibrant work culture that values diversity and inclusivity, employees are encouraged to thrive in their roles while enjoying the excitement of the automotive industry, making it a rewarding place for those passionate about customer service and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Area Customer Service Executive in Birtley
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Familiarise yourself with their products and values so you can show off your enthusiasm for the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can go the extra mile for customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
We think you need these skills to ace Area Customer Service Executive in Birtley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for cars and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an outstanding experience for our customers.
Be Detail-Oriented:Pay close attention to the details in your application. Make sure to highlight your relevant skills and experiences, especially those that show your ability to handle documentation and provide excellent service. We love candidates who can spot the little things!
Communicate Confidently:Your written communication should reflect your confidence and positive attitude. Use clear and engaging language to convey your thoughts, and don’t hesitate to share examples of how you’ve gone the extra mile for customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Stuff
Before the interview, make sure you research Arnold Clark and their Click & Collect service. Familiarise yourself with their products and services, especially the cars they offer. This will show your enthusiasm and commitment to providing an outstanding customer experience.
✨Show Off Your People Skills
As an Area Customer Service Executive, you'll be interacting with customers regularly. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate confidently and positively, as this is key to making a great impression.
✨Demonstrate Your Problem-Solving Skills
Think of situations where you've had to take ownership and resolve issues. Be ready to discuss these experiences during the interview. Showing that you can think on your feet and go the extra mile will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. Asking insightful questions demonstrates your genuine interest in the position and the company.
