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- Tasks: Deliver excellent customer service and support in a busy rental environment.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days' annual leave, flexible hours, and generous employee discounts.
- Why this job: Be part of a team that cares about people and makes a real impact.
- Qualifications: Strong admin skills, good communication, and a full UK driving licence required.
- Other info: Extensive training and career growth opportunities await you!
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for an organised and enthusiastic Rental Customer Advisor for our Armadale Car & Van Rental branch.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- …and much more
Hours: Full time: 45 hours per week, 5 days out of 7 and alternate weekends.
About the role: As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties:
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they’re acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Essential skills:
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice to have (but not essential): Previous experience of working in the rental industry.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Rental Customer Advisor in Armadale employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Customer Advisor in Armadale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how you can fit into their team. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your communication skills! As a Rental Customer Advisor, you'll need to be great at talking to people. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or handled complaints in the past. This will demonstrate that you're ready for the busy environment at Arnold Clark.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Arnold Clark team. Good luck!
We think you need these skills to ace Rental Customer Advisor in Armadale
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring your A-game to our team.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Rental Customer Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will show us your strong communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark Group
✨Know the Company
Before your interview, take some time to research Arnold Clark and their values. Understanding their commitment to customer service and diversity will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Rental Customer Advisor, communication is key. Prepare examples of how you've effectively handled customer queries or complaints in the past. This will demonstrate your ability to provide excellent service.
✨Be Organised and Flexible
Highlight your organisational skills and flexibility during the interview. Share experiences where you successfully managed multiple tasks or adapted to changing situations, as this role requires a high level of adaptability.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and the company.
