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- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days of annual leave, flexible hours, and generous employee discounts.
- Why this job: Make a real impact in the automotive industry while driving team success.
- Qualifications: Experience in a similar role with strong leadership and communication skills.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced and ambitious Aftersales Manager to join the team at our Chertsey Motorstore.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours: Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays.
About the role: As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. You will manage and coach staff, set goals and objectives and make sure you’re compliant with policies and procedures. In addition, you’ll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.
Day-to-day duties:
- Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved.
- Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time.
- Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
- Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies.
- Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives.
Essential skills:
- Previous experience in a similar role.
- Strong communication and influencing skills.
- A passion for delivering great customer service.
- High levels of literacy and numeracy.
- Leadership skills and the ability to motivate your team to achieve success.
- Good organisation and IT skills.
- High levels of accuracy and attention to detail.
- The ability to stay calm under pressure.
- An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
- A full clean driving licence held for a minimum of one year.
Nice to have (but not essential): An understanding of modern motor vehicle technology.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Aftersales Manager employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture at Arnold Clark. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the team and how you can contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and team management. Use specific examples from your past experiences to demonstrate your skills and achievements – this will make you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Arnold Clark family. Good luck!
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your previous experience in similar positions and showcase your leadership skills, as well as your passion for customer service. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed teams and improved customer satisfaction in the past. We love a good story that shows your proactive attitude!
Showcase Your Skills: Don’t forget to highlight your essential skills in your application. Whether it's your strong communication abilities or your knack for staying calm under pressure, make sure we know what you bring to the table. We’re all about finding the right fit for our culture!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of everything. Plus, you’ll get to explore more about Life at Arnold Clark while you’re there!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and aftersales processes. Familiarise yourself with common KPIs and how they relate to customer service and team performance. This will show that you're not just a candidate, but someone who understands the business inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated staff or resolved conflicts. This will demonstrate your ability to lead and inspire, which is crucial for the Aftersales Manager role.
✨Customer Service is Key
Be ready to discuss your approach to delivering excellent customer service. Have a few anecdotes up your sleeve about how you've handled difficult situations or gone above and beyond for customers. This will highlight your commitment to customer satisfaction, which is vital for this position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company culture, team dynamics, or future goals for the department. It shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.
