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- Tasks: Deliver exceptional service to customers and manage their vehicle repair needs.
- Company: Join our dynamic Renault branch in Inverness, where customer satisfaction is our priority.
- Benefits: Enjoy 33 days holiday, retail discounts, private healthcare, and a pension scheme.
- Why this job: Be part of a supportive team that values training, progression, and creating positive customer experiences.
- Qualifications: Previous customer service experience is essential; strong communication skills are a must.
- Other info: Full-time hours with a Monday to Friday schedule and rotational Saturdays.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Renault branch in Inverness. We offer: 33 days holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension scheme Maternity and paternity packages Opportunities for training and progression And much more Hours Full time, Monday Friday 8am 5.30pm and rotational Saturdays. About the role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. Were looking for an articulate, warm communicator who can give our customers the star treatment whether its first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone whos already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes. Day-to-day duties Handling all customer requirements for service and vehicle repairs in an efficie…
Service Advisor employer: Arnold Clark. Careers
Contact Detail:
Arnold Clark. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with Renault's brand values and customer service philosophy. This will help you align your communication style with what they expect from a Service Advisor.
✨Tip Number 2
Prepare to showcase your previous customer service experience during the interview. Think of specific examples where you exceeded customer expectations or resolved issues effectively.
✨Tip Number 3
Practice your communication skills, focusing on being articulate and warm. Role-playing common customer scenarios can help you feel more confident in delivering excellent service.
✨Tip Number 4
Research common vehicle repair services and terminology. Having a basic understanding of the services offered will allow you to engage more effectively with customers and demonstrate your commitment to the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and the qualities they are looking for in a candidate, such as strong communication skills and customer service experience.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service roles. Use specific examples that demonstrate your ability to handle customer requirements effectively and exceed expectations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you are a great fit for the Service Advisor position and how your previous experiences align with their expectations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Arnold Clark. Careers
✨Show Your Customer Service Skills
Since the role of a Service Advisor is heavily focused on customer interaction, be prepared to share specific examples from your previous experience where you went above and beyond for a customer. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Communicate Warmly and Clearly
As an articulate communicator, it's essential to demonstrate your ability to convey information clearly and warmly during the interview. Practice speaking about your experiences in a friendly manner, as this will reflect how you would interact with customers.
✨Understand the Company Culture
Research the Renault branch and understand their values and culture. Be ready to discuss how your personal values align with theirs and how you can contribute to creating a fantastic experience for customers.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about opportunities for training and progression, or inquire about what a typical day looks like for a Service Advisor at their branch.
