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- Tasks: Deliver exceptional service to customers and manage vehicle repair requests.
- Company: Join our dynamic Kia branch in Kirkcaldy, known for its customer-first approach.
- Benefits: Enjoy 33 days of holiday, retail discounts, private healthcare, and more!
- Why this job: Be part of a supportive team that values your growth and offers training opportunities.
- Qualifications: Previous customer service experience is a must; great communication skills are essential.
- Other info: Full-time hours with a friendly work environment and rotational Saturdays.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Kia branch in Kirkcaldy. We offer: • 33 days’ holiday allowance with room to grow • Generous retail discounts • Private healthcare • Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments • Pension scheme • Maternity and paternity packages • Opportunities for training and progression • And much more… Hours Full time, Monday – Friday 8am – 5.30pm and rotational Saturdays. About the role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes. Day-to-day duties Handling all customer requirements for service and vehicle repairs in an efficient and professional manner. Liaising with the workshop and bodyshop to progress work through the system. Controlling all computer-based jobs, purchasing and invoi…
Service Advisor employer: Arnold Clark. Careers
Contact Detail:
Arnold Clark. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with Kia's brand values and customer service philosophy. This will help you align your communication style with what they expect from a Service Advisor.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. Being articulate and warm in your responses can set you apart during the interview process.
✨Tip Number 3
Research the latest trends in customer service, especially in the automotive industry. Showing that you're knowledgeable about current practices can demonstrate your commitment to providing excellent service.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. This not only reflects your enthusiasm but also helps you understand if this is the right fit for you.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and required skills, such as customer service experience and communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service roles. Emphasize any specific achievements or situations where you exceeded customer expectations, as this aligns with the company's focus on delivering a fantastic experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention why you are excited about the opportunity at the Kia branch in Kirkcaldy and how you can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Arnold Clark. Careers
✨Show Your Customer Service Skills
Since the role is all about delivering a fantastic experience for customers, be ready to share specific examples from your past customer service roles. Highlight how you exceeded expectations and created positive outcomes.
✨Communicate Warmly and Clearly
As an articulate communicator, it's essential to demonstrate your ability to connect with people. Practice speaking clearly and warmly during the interview, as this will reflect how you would interact with customers.
✨Understand the Role's Responsibilities
Familiarize yourself with the day-to-day duties of a Service Advisor. Be prepared to discuss how you would handle customer requirements and liaise with the workshop effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
