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- Tasks: Be the friendly face for customers needing service and vehicle repairs.
- Company: Join our dynamic Hyundai branch in Grangemouth, where customer satisfaction is our priority.
- Benefits: Enjoy 33 days of holiday, retail discounts, private healthcare, and more!
- Why this job: This role offers a chance to shine in customer service and grow your career.
- Qualifications: Previous customer service experience is a must; we want warm communicators!
- Other info: Full-time hours with a supportive team and opportunities for training.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Hyundai branch in Grangemouth. We offer: • 33 days’ holiday allowance with room to grow • Generous retail discounts • Private healthcare • Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments • Pension scheme • Maternity and paternity packages • Opportunities for training and progression • And much more… Hours Full time, Monday – Friday 8am – 5.30pm and rotational Saturdays. About the role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes. Day-to-day duties Handling all customer requirements for service and vehicle repairs in an efficient and professional manner. Liaising with the workshop and bodyshop to progress work through the system. Controlling all computer-based jobs, purchasing and…
Service Advisor employer: Arnold Clark. Careers
Contact Detail:
Arnold Clark. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with Hyundai's brand values and customer service philosophy. This will help you align your communication style with what they expect from a Service Advisor.
✨Tip Number 2
Prepare to showcase your previous customer service experience during the interview. Think of specific examples where you exceeded customer expectations or resolved issues effectively.
✨Tip Number 3
Demonstrate your ability to handle busy situations calmly. Share stories that highlight your multitasking skills and how you maintain professionalism under pressure.
✨Tip Number 4
Research common vehicle repair processes and terminology. Being knowledgeable about the industry will show your commitment and help you communicate more effectively with both customers and the workshop team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and required skills, such as customer service experience and communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service roles. Emphasize any specific achievements or situations where you exceeded customer expectations, as this aligns with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create positive outcomes. Use examples from your past experiences to demonstrate how you can deliver the 'star treatment' to customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Arnold Clark. Careers
✨Show Your Customer Service Skills
Since the role is all about delivering a fantastic experience for customers, be ready to share specific examples from your past customer service roles. Highlight how you exceeded expectations and created positive outcomes.
✨Communicate Warmly and Clearly
As an articulate communicator, it's essential to demonstrate your ability to connect with people. Practice speaking clearly and warmly, as this will reflect your suitability for a customer-facing role.
✨Understand the Automotive Industry
Familiarize yourself with Hyundai and the automotive industry in general. Showing that you have knowledge about the brand and its services can set you apart from other candidates.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask during the interview. This shows your genuine interest in the role and the company, and it gives you a chance to assess if the position is the right fit for you.
