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- Tasks: Handle customer calls and ensure a seamless experience.
- Company: Join a dynamic team at our Hillington Head Office in Glasgow.
- Benefits: Enjoy 33 days' holiday, private healthcare, and flexible leave options.
- Why this job: Perfect for those who love helping others and want to enhance their communication skills.
- Qualifications: A friendly telephone manner and a passion for customer service are essential.
- Other info: This is a temporary full-time role over the summer months.
The predicted salary is between 24000 - 36000 £ per year.
We\’re recruiting for a Maternity Cover Telephonist for our Centralised Reception team at our Hillington Head Office in Glasgow. We offer: 33 days\’ holiday Private healthcare Generous employee discounts Life assurance Training opportunities Maternity and paternity packages Flexible leave …and much more! Hours Temporary over the summer months. Full time: Monday – Friday 9am – 5pm About the role As a Telephonist, you will ensure our customer enquiries are dealt with in a friendly, professional manner and that the customer experience is seamless from start to finish. This role would suit someone with a fantastic telephone manner and a genuine interest in giving our customers the best experience possible. Day-to-day duties Managing a very large volume of customer calls for the Group Ensuring calls are dealt with effectively and efficiently Answering inbound calls for both sales and service customers. Providing the highest level of customer service Making outbound calls when required Logging information and managing internal systems General administration duties when required Communicating with branches, management and stakeholders throughout the business <…
Centralised Receptionist employer: Arnold Clark. Careers
Contact Detail:
Arnold Clark. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centralised Receptionist
✨Tip Number 1
Familiarise yourself with our company values and customer service standards. Understanding what we stand for will help you align your approach during the interview, showcasing your commitment to providing excellent customer experiences.
✨Tip Number 2
Practice your telephone skills! Since this role heavily relies on effective communication over the phone, consider role-playing scenarios with friends or family to refine your telephone manner and ensure you sound friendly and professional.
✨Tip Number 3
Research common customer service challenges and think about how you would handle them. Being prepared with examples of how you've successfully managed difficult calls in the past can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the team dynamics and expectations, which can help you tailor your responses during the interview to better fit our culture.
We think you need these skills to ace Centralised Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and telephone handling. Use specific examples that demonstrate your ability to manage high call volumes and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your strong telephone manner and any previous experience that aligns with the responsibilities of a Telephonist.
Highlight Relevant Skills: In your application, emphasise skills such as effective communication, problem-solving, and multitasking. These are crucial for managing customer enquiries and ensuring a seamless experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arnold Clark. Careers
✨Show Off Your Telephone Skills
Since the role requires a fantastic telephone manner, practice your phone etiquette before the interview. Be prepared to demonstrate how you would handle customer calls, showcasing your ability to communicate clearly and professionally.
✨Understand the Company Culture
Research the company’s values and culture. This will help you align your answers with what they are looking for in a candidate. Showing that you understand their commitment to customer service can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully managed difficult calls or provided exceptional service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your genuine interest in the role and helps you understand more about the team dynamics and expectations.
