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- Tasks: Create an outstanding customer experience and assist with vehicle sales.
- Company: Join Arnold Clark, a leader in the automotive industry.
- Benefits: 33 days holiday, retail discounts, private healthcare, and pension scheme.
- Why this job: Be a Product Genius and help customers find their perfect vehicle.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Opportunities for training and clear career progression into car sales.
The predicted salary is between 22000 - 26000 £ per year.
We're currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Stoke-on-Trent and help customers get excited about our products. At Arnold Clark, you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. This expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond.
As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties:
- Preparing the showroom and cars for the day ahead
- Assisting with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
You'll be a confident communicator who understands that a positive attitude gets great results. A willingness to go the extra mile is essential. You should have a full UK driving licence and be as happy working on your own initiative as you are in a team. One of our company values is progression, so it's vital you are eager to progress within this role to car sales.
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Benefits:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours: You'll work a five-day week on a set rota that includes weekends (38 hours per week).
Every Arnold Clark employee is entitled to a wide range of benefits, including a discount on new and used vehicles and a contributory pension scheme.
Product Genius: Elevate the Car-Buyer Experience in Stoke-on-Trent employer: Arnold Clark Automobiles Limited
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Genius: Elevate the Car-Buyer Experience in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark and their products so you can chat confidently about them during your interview. Show us that you're genuinely excited about the role and the brand.
✨Tip Number 2
Practice your communication skills! Whether it's in person or online, being able to convey your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable with discussing customer service scenarios.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you went the extra mile for a customer. We want to hear how you created exceptional experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the Arnold Clark team.
We think you need these skills to ace Product Genius: Elevate the Car-Buyer Experience in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and cars shine through. We want to see that you’re genuinely excited about the role of Product Genius and how you can enhance the car-buying experience for our customers.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that align with the job description. We love seeing how your background fits into our vision of creating an exceptional customer journey.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your key points across without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Arnold Clark!
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Know Your Products Inside Out
As a Product Genius, you'll need to be well-versed in the vehicles and features you’ll be discussing. Spend time researching Vauxhall's latest models and their unique selling points. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight situations where your communication skills made a difference. This will demonstrate that you understand the importance of creating an exceptional customer experience.
✨Emphasise Teamwork and Initiative
Since this role involves working closely with a team, be ready to discuss how you collaborate with others. Share instances where you've taken the initiative to improve processes or support your colleagues, showing that you're a team player who can also work independently.
✨Express Your Desire for Progression
Arnold Clark values career progression, so make sure to convey your eagerness to grow within the company. Talk about your long-term goals in car sales and how you see yourself contributing to the team’s success while developing your skills further.