At a Glance
- Tasks: Create amazing customer experiences and help customers find their perfect vehicle.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on teamwork.
- Benefits: Enjoy 33 days holiday, private healthcare, and generous retail discounts.
- Other info: Great opportunities for training and progression in a diverse workplace.
- Why this job: Be a Product Genius and make a real impact on customer journeys.
- Qualifications: Confident communicator with a full UK driving licence and a positive attitude.
The predicted salary is between 24000 - 30000 £ per year.
We're currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Stoke-on-Trent and help customers get excited about our products. At Arnold Clark, you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are in‑branch experts devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. This expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond.
Responsibilities:
- Preparing the showroom and cars for the day ahead
- Assisting with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
Qualifications:
- Enhancing the customer journey from enquiry to delivery
- Confident communicator with a positive attitude
- Willingness to go the extra mile
- A full UK driving licence
- Ability to work on your own initiative as well as in a team
- Eager to progress within this role to car sales
Employment Details:
You'll work a five‑day week on a set rota that includes weekends (38 hours per week).
Benefits:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- Discount on new and used vehicles
- Contributory pension scheme
Equal Opportunities:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Product Genius: Customer Experience Specialist in Stoke-on-Trent employer: Arnold Clark Automobiles Limited
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Product Genius in our Stoke-on-Trent branch, you'll enjoy generous benefits including 33 days' holiday, private healthcare, and opportunities for progression within the automotive industry, all while being part of a diverse team that values collaboration and innovation.
Contact Details:
Arnold Clark Automobiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Genius: Customer Experience Specialist in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark and their products so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to be a Product Genius.
✨Tip Number 2
Practice your communication skills! Whether it's in person or online, being able to convey your thoughts clearly is key. Try role-playing with friends or family to get comfortable with discussing customer experiences.
✨Tip Number 3
Show your enthusiasm for going the extra mile! Think of examples from your past where you've gone above and beyond for customers. This will help you stand out as someone who truly cares about enhancing the customer journey.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Product Genius: Customer Experience Specialist in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Customer Experience:When you're writing your application, let your enthusiasm for creating amazing customer experiences shine through. We want to see how you can make our customers feel valued and excited about their choices!
Highlight Your Communication Skills:As a Product Genius, you'll need to communicate effectively both in person and digitally. Make sure to showcase any relevant experience or skills that demonstrate your ability to connect with customers and convey information clearly.
Tailor Your Application to Us:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific role of Customer Service Executive at Arnold Clark. We love seeing candidates who take the extra step to align with our values and mission.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team. Plus, it’s super easy!
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Know Your Products Inside Out
As a Product Genius, it's crucial to have a solid understanding of the vehicles you'll be discussing. Spend time researching the features, benefits, and specifications of the cars in your branch. This knowledge will not only impress your interviewers but also help you answer customer queries confidently.
✨Showcase Your Communication Skills
Since this role revolves around customer experience, practice your communication skills before the interview. Think about how you can convey complex information simply and engagingly. Role-play with a friend or family member to get comfortable with explaining product details and handling customer interactions.
✨Demonstrate Your Positive Attitude
A positive attitude is key in customer service roles. During the interview, make sure to express your enthusiasm for helping customers and your willingness to go the extra mile. Share examples from past experiences where your positivity made a difference in a customer's journey.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and progression within the role. This shows your genuine interest in the position and helps you assess if Arnold Clark is the right fit for you.
