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For Companies At a Glance
- Tasks: Deliver exceptional service and support for vehicle repairs while ensuring customer satisfaction.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days holiday, private healthcare, generous discounts, and opportunities for training and progression.
- Why this job: Be the star of customer service and make a real difference in people's experiences.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Full-time role with a supportive team and great career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Motorstore in Burton. Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We\’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it\’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who\’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-Day Duties
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to Have (But Not Essential)
- Experience of upselling products or services
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Benefits
- 33 days\’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- Discount on new and used vehicles
- Contributory pension scheme
Hours: Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
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Service Advisor employer: Arnold Clark Automobiles Limited
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be a warm communicator. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled difficult customer situations in the past. Highlighting your ability to empathise and resolve issues will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Arnold Clark.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your warm communication style!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate articulate candidates who can explain complex information simply, just like you would with a customer at our Motorstore.
Tailor Your Application: Take a moment to tailor your application to the Service Advisor role. Mention specific skills from the job description, like your ability to multi-task or your strong organisational skills, to show us you're the perfect fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've exceeded customer expectations in the past. This will show that you understand the importance of delivering a fantastic experience, just like the role requires.
✨Familiarise Yourself with the Company
Take some time to research Arnold Clark and their values. Understanding their commitment to diversity and inclusion can help you align your answers with their culture. Mentioning this during the interview can demonstrate your genuine interest in being part of their team.
✨Practice Your Communication Skills
Since the role requires strong communication skills, practice explaining complex information clearly and concisely. You might want to role-play common customer scenarios with a friend to get comfortable with articulating solutions effectively.
✨Prepare for Problem-Solving Questions
Think about potential challenges you might face as a Service Advisor and how you would handle them. Prepare to discuss how you would deal with dissatisfied customers or unexpected issues, showcasing your empathy and problem-solving abilities.
