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For Companies At a Glance
- Tasks: Deliver exceptional service and support for vehicle repairs while exceeding customer expectations.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values its employees.
- Benefits: Enjoy 33 days holiday, retail discounts, private healthcare, and training opportunities.
- Why this job: Be the face of customer service in a dynamic automotive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Full-time hours with opportunities for career progression and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are recruiting for a Service Advisor at our Renault/Dacia branch in Wigan. Service Advisors deliver and sustain a fantastic experience for all service and vehicle repair customers. This customer-facing role suits someone who has worked in a customer service position, enjoys exceeding expectations, and can provide clear and positive outcomes. Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals. For more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Responsibilities
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Informing customers of any faults or repairs found on their vehicle and providing clear and accurate solutions
- Dealing with dissatisfied customers with empathy and understanding, assuring them that issues can be resolved
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Ensuring the customer database is updated and accurate at all times
- A passion for great customer service and the confidence to resolve issues efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to customers
- Strong organisational skills to schedule work effectively, balancing customer needs and workshop capacity
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
- Nice to have (but not essential): Experience of upselling products or services
Requirements / Qualifications
- Proven experience in customer service or a similar role
- Excellent communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks
- Strong IT skills and familiarity with service/FMS systems
Hours
Full time: Monday – Friday 8:00am – 5:30pm and alternate Saturdays 8:00am – 12:00pm
Benefits
- 33 days\’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – access to a GP 24/7 and reimbursement for medical/dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
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Service Advisor employer: Arnold Clark Automobiles Limited
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Since the role is all about delivering fantastic experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and confidently. Remember, as a Service Advisor, you'll need to explain complex information simply, so practice makes perfect!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight your customer service experience and any relevant IT skills, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application demonstrates your strong communication skills. Use clear and concise language to show us you can explain complex information easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us at StudySmarter!
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've exceeded customer expectations in the past. This role is all about delivering a fantastic experience, so showing that you understand what great service looks like will impress the interviewers.
✨Familiarise Yourself with the Company
Do some homework on Arnold Clark and their values. Understanding their commitment to diversity and inclusion can help you align your answers with their culture. Mentioning how you resonate with their mission during the interview can set you apart from other candidates.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Service Advisor, such as dealing with a dissatisfied customer. Prepare a few strategies on how you would handle these situations with empathy and professionalism. This shows that you're not only capable but also proactive in problem-solving.
✨Show Off Your IT Skills
Since the role requires strong IT skills, be prepared to discuss your experience with computer systems and applications. If you have any specific examples of how you've used technology to improve customer service or streamline processes, make sure to highlight those during your interview.
