At a Glance
- Tasks: Deliver excellent customer service and handle queries in a dynamic rental environment.
- Company: Join Arnold Clark, a leader in car and van rental with a focus on teamwork.
- Benefits: Enjoy 33 days' leave, flexible hours, discounts, and private healthcare.
- Other info: Great training opportunities and a supportive workplace culture.
- Why this job: Be part of a diverse team and make a real impact on customer experiences.
- Qualifications: Strong admin skills, good communication, and a full UK driving licence required.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an organised and enthusiastic Summer Rental Customer Advisor for our York Car & Van Rental branch. As part of a busy Arnold Clark Car & Van Rental team, you will work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Responsibilities:
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they are acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Qualifications:
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice to have (but not essential):
- Previous experience of working in the rental industry
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Benefits:
- 33 days' annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- Discount on new and used vehicles
- Contributory pension scheme
Hours: Temporary: 45 hours per week, 5 days out of 7 and alternate weekends.
Rental Customer Advisor employer: Arnold Clark Automobiles Limited
Arnold Clark is an exceptional employer, offering a vibrant work culture in the heart of York where teamwork and customer service excellence are paramount. With a commitment to employee growth through extensive training and generous benefits such as private healthcare and flexible leave, we ensure our staff feel valued and supported. Join us to be part of a diverse team that celebrates unique perspectives while delivering outstanding service to our customers.
Contact Details:
Arnold Clark Automobiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Rental Customer Advisor, especially your communication and organisational skills.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've handled customer complaints or queries in the past. This will demonstrate your ability to deliver excellent service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Rental Customer Advisor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to bring your A-game to our team!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with what we’re looking for in a Rental Customer Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is effective and easy to understand—just like how you’d interact with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Know the Company
Before your interview, take some time to research Arnold Clark and their values. Understanding their commitment to customer service and diversity will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Rental Customer Advisor, communication is key. Prepare examples of how you've effectively handled customer queries or complaints in the past. This will demonstrate your ability to provide excellent customer care.
✨Be Organised and Flexible
Highlight your organisational skills and flexibility during the interview. Share specific instances where you successfully managed multiple tasks or adapted to changing situations, as this role requires a high level of adaptability.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
