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For Companies At a Glance
- Tasks: Assist customers with rentals, handle queries, and ensure excellent service.
- Company: Join Arnold Clark, a diverse and inclusive leader in car and van rental.
- Benefits: Enjoy 33 days' leave, flexible hours, discounts, and private healthcare.
- Why this job: Be part of a supportive team that values your contributions and growth.
- Qualifications: Full UK driving licence required; rental experience is a plus but not essential.
- Other info: Work full-time with varied shifts and opportunities for training.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We\’re looking for an organised and enthusiastic Rental Customer Advisor for our Nottingham Car & Van Rental branch. As part of a busy Arnold Clark Car & Van Rental team, you\’ll work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Responsibilities
- Deliver a consistently excellent level of customer care, both face to face and on the telephone
- Use strong communication and organisational skills to ensure tasks are completed effectively and efficiently
- Handle customer complaints and queries
- Monitor and control expenditure
- Run daily reports and ensure they are acted on
- Help promote the branch and foster a positive customer experience
- Occasionally cover at other branches when needed
- Demonstrate strong administrative skills
- Work effectively as part of a team
- Communicate clearly and adapt to flexible shift patterns
- Hold a full UK driving licence
Nice to have (not essential)
- Previous experience of working in the rental industry
About Arnold Clark
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities; we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do — diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Benefits
- 33 days\’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- …and much more
Hours
Full time: 45 hours per week, 5 days out of 7 and alternate weekends.
Hours and benefits may vary by location. All Arnold Clark employees are entitled to a wide range of benefits, including discount on new and used vehicles and contributory pension scheme.
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Rental Customer Advisor employer: Arnold Clark Automobiles Limited
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Customer Advisor
✨Tip Number 1
Familiarise yourself with the car and van rental industry. Understanding the basics of how rental services operate will help you engage in meaningful conversations during your interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Rental Customer Advisor. This will prepare you to handle customer complaints and queries effectively, showcasing your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Arnold Clark or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be ready to discuss your organisational skills and flexibility during the interview. Prepare examples from your past experiences that highlight your ability to manage multiple tasks and adapt to changing situations, as these are key traits for this role.
We think you need these skills to ace Rental Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Rental Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have delivered excellent customer service in the past and how you can contribute to the team at Arnold Clark.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Showcase Your Customer Service Skills
As a Rental Customer Advisor, you'll need to demonstrate your ability to provide excellent customer care. Prepare examples from your past experiences where you successfully handled customer queries or complaints, highlighting your communication skills and problem-solving abilities.
✨Be Organised and Flexible
This role requires strong organisational skills and the ability to adapt to changing situations. During the interview, discuss how you manage your time effectively and provide examples of how you've adapted to flexible work patterns in previous jobs.
✨Familiarise Yourself with the Company
Research Arnold Clark and understand their values and commitment to diversity and inclusion. Being able to articulate why you want to work for them and how you align with their goals will show your genuine interest in the position.
✨Prepare for Teamwork Questions
Since this role involves working as part of a team, be ready to discuss your experiences collaborating with others. Think of specific instances where you contributed to a team goal or helped resolve a conflict, showcasing your teamwork and communication skills.
