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For Companies At a Glance
- Tasks: Be the friendly face of Arnold Clark, welcoming customers and managing calls with a smile.
- Company: Join Arnold Clark, a leader in customer service with a focus on teamwork and inclusivity.
- Benefits: Enjoy 33 days holiday, retail discounts, private healthcare, and training opportunities.
- Why this job: Make a difference by providing excellent service and creating memorable first impressions.
- Qualifications: Great phone skills, a passion for customer service, and the ability to multitask.
- Other info: Part-time hours with a supportive team and room for personal growth.
We're recruiting for a Receptionist to join our York Motorstore. At Arnold Clark, you'll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom. As a Customer Experience Host, you'll be the welcoming face of Arnold Clark, warmly greeting customers face-to-face and helping them on the phone with a professional manner. You'll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.
Responsibilities
- Act as the first point of contact for our customers, in person and on the phone
- Manage a large volume of customer calls and deal with enquiries effectively and efficiently
- Ensure customer areas are kept tidy, presentable and that customers are well looked after
- Work proactively with all departments within the branch
Qualifications / Skills
- A fantastic telephone manner
- Excellent interpersonal skills
- A genuine interest in delivering excellent service and going above and beyond for our customers
- The confidence to work independently and also as part of a team
- Highly organised with the ability to multi-task
- Knowledge of Cisco telephony
- Understanding of Microsoft Office and Excel
Nice to Have (but not essential)
- Knowledge of Cisco telephony
- Understanding of Microsoft Office and Excel
Benefits
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – access to a GP 24/7 and claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Hours: Part time – Thursday to Saturday 8:00 am – 5:30 pm and Sunday 11:00 am – 5:00 pm.
Receptionist employer: Arnold Clark Automobiles Limited
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure you know the company inside out! Research Arnold Clark and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of customer calls, it’s crucial to have a friendly and professional telephone manner. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks effectively in the past. This will demonstrate that you can handle the busy environment at the York Motorstore with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Arnold Clark family right from the start.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you can make a great first impression.
Tailor Your Application: Make sure to tailor your application to the role of Customer Experience Host. Highlight your excellent telephone manner and interpersonal skills, and give examples of how you've gone above and beyond for customers in the past.
Keep It Professional: While we love a bit of personality, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure it’s well-structured. A tidy application reflects a tidy workspace!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about working with us at Arnold Clark.
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Know the Company
Before your interview, take some time to research Arnold Clark. Understand their values, mission, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Telephone Skills
Since you'll be managing a large volume of customer calls, practice your telephone manner. Consider doing mock calls with a friend or family member. Focus on being clear, friendly, and professional, as this will reflect your ability to handle customer enquiries efficiently.
✨Showcase Your Organisational Skills
As a Customer Experience Host, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed several responsibilities at once. This will demonstrate your ability to stay organised and efficient under pressure.
✨Bring a Positive Attitude
During the interview, let your enthusiasm shine through! Arnold Clark values a welcoming atmosphere, so showing that you have a genuine interest in providing excellent customer service will make a great impression. Smile, be friendly, and convey your passion for helping others.
