At a Glance
- Tasks: Create amazing customer experiences and help customers find their perfect vehicle.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on teamwork.
- Benefits: Enjoy 33 days holiday, retail discounts, private healthcare, and training opportunities.
- Other info: Great career progression opportunities in a diverse and inclusive workplace.
- Why this job: Be a Product Genius and make a real impact on customers' journeys.
- Qualifications: Confident communicator with a full UK driving licence and a positive attitude.
The predicted salary is between 24000 - 30000 £ per year.
We're currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Stoke-on-Trent and help customers get excited about our products. At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are in‑branch experts devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond.
Responsibilities:
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
Qualifications:
- Enhancing the customer journey from enquiry to delivery
- You'll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it's vital you are eager to progress within this role to car sales
Employment Details:
You'll work a five‑day week on a set rota that includes weekends (38 hours per week).
Benefits:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- Discount on new and used vehicles
- Contributory pension scheme
Equal Opportunities:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Product Genius: Customer Experience Specialist employer: Arnold Clark Automobiles Limited
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Product Genius in our Stoke-on-Trent branch, you'll enjoy generous benefits including 33 days' holiday, private healthcare, and opportunities for training and progression, all while being part of a diverse team that values collaboration and unique perspectives. Join us to not only enhance customer experiences but also to embark on a rewarding career path in the automotive industry.
Contact Details:
Arnold Clark Automobiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Genius: Customer Experience Specialist
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark and their products so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to be a Product Genius.
✨Tip Number 2
Practice your communication skills! Whether it's in person or online, being able to convey your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Show your enthusiasm for customer service! Share examples of how you've gone the extra mile for customers in the past. This will highlight your positive attitude and commitment to enhancing the customer journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of the role.
We think you need these skills to ace Product Genius: Customer Experience Specialist
Some tips for your application 🫡
Show Your Passion for Customer Experience:When you're writing your application, let your enthusiasm for creating outstanding customer experiences shine through. We want to see how you can make customers excited about our products, so share any relevant experiences that highlight your communication skills and positive attitude.
Tailor Your Application:Make sure to customise your application to reflect the role of a Product Genius. Mention specific responsibilities from the job description, like preparing the showroom or supporting the sales department, and explain how your skills align with these tasks. This shows us you’ve done your homework!
Highlight Your Willingness to Learn:We love candidates who are eager to learn and grow! In your application, emphasise your willingness to swot up on our vehicles and manufacturers. Share examples of how you've embraced learning opportunities in the past, as this is key to progressing within the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our company values before hitting that submit button.
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Know Your Products Inside Out
As a Product Genius, it's crucial to have a solid understanding of the vehicles you'll be discussing. Spend time researching the features, benefits, and specifications of the cars in your branch. This knowledge will not only impress your interviewers but also help you answer customer queries confidently.
✨Showcase Your Communication Skills
Since this role revolves around customer experience, practice your communication skills before the interview. Think about how you can explain complex information simply and clearly. Role-playing with a friend or family member can help you refine your approach and ensure you come across as approachable and knowledgeable.
✨Demonstrate Your Positive Attitude
A positive attitude is key in customer service roles. During the interview, share examples of how you've maintained a positive outlook in challenging situations. This will show that you're not just a problem-solver but also someone who can uplift the customer experience, which is exactly what Arnold Clark values.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your career goals.
