Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create amazing customer experiences and help them with Click & Collect car purchases.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on people.
- Benefits: Earn £25,000 plus bonuses, enjoy flexible hours, and receive generous discounts.
- Why this job: Be part of a dynamic team and make a real difference in customers' lives.
- Qualifications: Energetic, enthusiastic, and great with people; a full UK driving licence is required.
- Other info: Opportunities for career growth in a diverse and inclusive workplace.
The predicted salary is between 25000 - 33000 £ per year.
We are currently looking for a Customer Service Executive to create an outstanding customer experience at our Norwich Click & Collect branch and help customers get excited about our products. Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you will play a key part in the Click & Collect process, introducing customers to the car they have chosen online for the very first time. You will also help the customer through the process of selling their car to Arnold Clark. You will be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you will be rewarded with plenty of opportunities to increase your earnings and develop your career.
Day-to-day duties:
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You will get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We expect you to be a great team player and show us you have the drive to make this a career, not just a job.
Requirements:
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Compensation & Benefits:
- £25,000 + performance-related bonus of up to £7,800 per annum
- 33 days’ annual leave
- Flexible working hours
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
- Discount on new and used vehicles
- Contributory pension scheme
Hours: You will work a five-day week on a set rota that includes weekends (39.5 hours per week).
Customer Service Executive in Norwich employer: Arnold Clark Automobiles Limited
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Norwich
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Familiarise yourself with their products and values so you can show off your passion for cars and customer service.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show us your enthusiasm! During the interview, let your passion for customer service shine through. Share examples of how you've gone the extra mile for customers in the past – it’ll make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Norwich
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for cars and customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating an amazing experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the role. We love seeing how your past roles have prepared you for this position, so don’t be shy about showcasing your customer service superpowers!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Customer Service Executive role. Share specific examples of how you’ve gone the extra mile for customers in the past – we want to hear your story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Know Your Products
Before the interview, take some time to research the cars and services offered by Arnold Clark. Being able to discuss specific models and features will show your passion for cars and demonstrate that you're committed to learning about their products.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create outstanding customer experiences will resonate well with the interviewers, as this role is all about making customers feel valued.
✨Practice Problem-Solving Scenarios
Think of potential challenges you might face in the role, such as handling difficult customers or managing documentation errors. Practising how you would approach these situations will help you demonstrate your initiative and problem-solving skills during the interview.
✨Emphasise Teamwork and Enthusiasm
Be ready to discuss how you work well in a team and your enthusiasm for the role. Arnold Clark values great team players, so sharing stories that highlight your collaborative spirit and energy will make a positive impression.