At a Glance
- Tasks: Assist customers with service and vehicle repairs while ensuring a smooth process.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on diversity.
- Benefits: Enjoy 33 days holiday, retail discounts, private healthcare, and training opportunities.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Be part of a team that values customer service and personal growth.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Position: Service Advisor – OMODA/JAECOO branch, Newcastle.
Key responsibilities:
- Handle all customer requirements for service and vehicle repairs efficiently and professionally.
- Liaise with workshop and bodyshop to progress work through the system.
- Control all computer‑based jobs, purchasing and invoice processes, ensuring financial interests of the customer and the company are protected.
- Inform customers of faults or repairs found on their vehicle and provide clear, accurate solutions.
- Treat dissatisfied customers with empathy and understanding, reassuring them that issues will be resolved.
- Maintain customer records (vehicle details, service histories) accurately and efficiently.
- Maintain knowledge of aftersales products and services, upselling where appropriate.
Essential qualifications:
- Passion for great customer service and confidence to resolve issues efficiently and in a timely manner.
- Demonstrable computer literacy and knowledge of IT systems and applications.
- Ability to multi‑task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, able to explain complex information accurately and concisely.
- Strong organisational skills to schedule work effectively, balancing customer needs with workshop capacity.
- Ability to prioritise workload.
- Willingness to work within defined processes and guidelines.
- Good core administration skills to accurately capture customer details to required standards.
- A full UK driving licence.
Nice to have:
- Experience of upselling products or services.
Work hours:
Full time: Monday – Friday 8:00 – 17:30 and alternate Saturdays 8:00 – 12:00.
Benefits:
- 33 days’ holiday allowance (with room to grow).
- Generous retail discounts.
- Private healthcare.
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments.
- Pension scheme.
- Maternity and paternity packages.
- Opportunities for training and progression.
Diversity and inclusion:
Arnold Clark is committed to creating a diverse and inclusive workplace. We celebrate collaboration, unique perspectives and multiple approaches. We nurture talent, encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
Service Advisors in Newcastle upon Tyne employer: Arnold Clark Automobiles Limited
At Arnold Clark, we pride ourselves on being an exceptional employer, offering our Service Advisors in Newcastle a vibrant work culture that values diversity and inclusion. With generous benefits such as 33 days of holiday, private healthcare, and opportunities for training and progression, we empower our employees to thrive both personally and professionally. Join us to be part of a team that celebrates unique perspectives and fosters a collaborative environment where your contributions truly matter.
Contact Details:
Arnold Clark Automobiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisors in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arnold Clark Automobiles Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arnold Clark Automobiles Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisors in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arnold Clark Automobiles Limited:Your cover letter is your chance to shine! Tell us why you want to work at Arnold Clark Automobiles Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arnold Clark Automobiles Limited!
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
