Customer Service Executive in Milton Keynes

We are looking for an enthusiastic Customer Services Executive to help support our Sales team. As a Customer Service Executive, you will be the first port of call for our customers, providing support to the Fleet Managers, their drivers and the Activa Sales team.

Day-to-day duties

• Handling and prioritising incoming enquiries by telephone and email.
• Managing contract renewals and assisting with vehicle selection.
• Organising demo vehicles as requested by our customers, ensuring the appropriate models are in line with driver grades.
• Obtaining confirmation of specification and on-the-road prices from suppliers.
• Preparing vehicle quotations using our in-house system.
• Raising Activa proceed to order or tailor client order forms as relevant.
• Sourcing and ordering of vehicles with our internal and external suppliers.
• Managing day-to-day driver or vehicle concerns and understanding when to escalare to Resolutions.
• Liaising closely with relevant Activa Area Manager.
• Acting as an ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers.

Qualifications & Skills

• Ability to build effective business relations, both internally and externally.
• Confident, proactive and dynamic, with a can‑do attitude.
• Ability to work within deadlines.
• Excellent organisational and prioritisation skills.
• Good interpersonal, communication, verbal and written skills.
• Ability to react to unexpected situations in a calm and professional manner.
• Good working knowledge of computer systems, including Microsoft Office 365 and SmartSheets.
• Automotive knowledge desirable but not essential.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.

To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

• 33 days\’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

Hours

Full time: Monday – Friday 8.30am – 5pm