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For Companies At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join Arnold Clark, a leading name in the automotive industry.
- Benefits: Enjoy 33 days annual leave, flexible hours, and generous employee discounts.
- Why this job: Make a real impact by driving success in a fast-paced environment.
- Qualifications: Experience in a similar role with strong leadership and communication skills.
- Other info: Full-time role with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and ambitious Service Manager to join the team at our Vauxhall branch in Manchester. As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and ensuring both the retail area and workshop are maintained to the highest standards. You will manage and coach staff, set goals and objectives, and ensure compliance with policies and procedures. You will oversee the daily smooth running of the department and drive it to greater success. This role would suit an experienced Automotive Manager with ideas and a proactive, positive attitude.
Responsibilities
- Managing a service team of technicians, advisors and support staff, and ensuring productivity and efficiency targets are achieved.
- Ensuring all servicing work in the branch is carried out correctly, competently and on time.
- Delivering excellent customer service at all times and resolving issues quickly and to the customer’s satisfaction.
- Maintaining compliance with company, DVSA, manufacturer and health and safety policies.
- Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives.
Qualifications
- Previous experience in a similar role.
- Strong communication and influencing skills.
- A passion for delivering great customer service.
- High levels of literacy and numeracy.
- Leadership skills and the ability to motivate your team to achieve success.
- Good organisation and IT skills.
- High levels of accuracy and attention to detail.
- The ability to stay calm under pressure.
- An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
- A full clean driving licence held for a minimum of one year.
Nice to have (but not essential)
- An understanding of modern motor vehicle technology.
Benefits
- 33 days annual leave.
- Flexible leave.
- Generous employee discounts.
- Private healthcare.
- Workplace pension.
- …and much more.
Hours: Full time – Monday to Friday 8am–5.30pm and alternate Saturdays. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Manager in Manchester employer: Arnold Clark Automobiles Limited
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Arnold Clark tick and be ready to share how your experience aligns with their goals. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to customer service and team management. We all know that confidence is key, so rehearse with a friend or in front of the mirror until you feel ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Arnold Clark. Let’s get you that Service Manager role!
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your previous experience in managing teams and delivering excellent customer service, as these are key for us at Arnold Clark.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the automotive industry and your proactive attitude. Share specific examples of how you've motivated teams and exceeded targets in the past.
Showcase Your Skills: Don’t forget to emphasise your strong communication and leadership skills. We want to see how you can influence and inspire your team to achieve success while maintaining high standards.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive service management. Familiarise yourself with the latest trends in vehicle technology and customer service best practices. This will not only show your passion for the industry but also demonstrate that you're proactive and ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated staff or resolved conflicts. Being able to articulate your leadership style and how it aligns with the company's goals will set you apart.
✨Customer Service is Key
Since delivering excellent customer service is a top priority, be ready to discuss how you've handled challenging customer situations. Share stories that highlight your problem-solving skills and your commitment to customer satisfaction.
✨Be Data Savvy
Familiarise yourself with key performance indicators (KPIs) relevant to service management. Be prepared to discuss how you've used data to drive improvements in productivity and efficiency in previous roles. This shows that you can not only manage but also analyse and enhance operations.
