Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional service and support to customers for vehicle repairs and maintenance.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and training opportunities.
- Why this job: Be the friendly face that makes customers feel valued and appreciated every day.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Great career progression in a supportive environment with a focus on employee wellbeing.
The predicted salary is between 24000 - 30000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Motorstore in Liverpool. Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We are looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who has already worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.
Responsibilities
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop and bodyshop to progress work through the system.
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
- Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.
Qualifications
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Demonstrable computer literacy and knowledge of IT systems and applications.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Able to prioritise your workload.
- Ability and willingness to work within defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.
- Experience of upselling products or services (nice to have).
About Arnold Clark
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Benefits
- 33 days' holiday allowance with room to grow.
- Generous retail discounts.
- Private healthcare.
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments.
- Pension scheme.
- Maternity and paternity packages.
- Opportunities for training and progression.
- And much more…
- Discount on new and used vehicles.
- Contributory pension scheme.
Working Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm.
Service Advisors in Liverpool employer: Arnold Clark Automobiles Limited
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisors in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be an articulate and warm communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've exceeded customer expectations in the past. This will demonstrate your passion for great service and your ability to handle any issues that may arise.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Arnold Clark site. This way, you can ensure your application gets the attention it deserves and shows your enthusiasm for the role.
We think you need these skills to ace Service Advisors in Liverpool
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your warm communication style and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've exceeded customer expectations in the past. This role is all about delivering that star treatment, so think of times when you turned a negative experience into a positive one.
✨Familiarise Yourself with the Company
Do a bit of homework on Arnold Clark and their values. Understanding their commitment to diversity and inclusion will help you align your answers with what they care about. Plus, it shows you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since this role requires strong communication, practice explaining complex information clearly and concisely. You might want to role-play with a friend or family member, focusing on how you'd explain vehicle repairs or service options to a customer who might not be familiar with the jargon.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Service Advisor, like handling a dissatisfied customer or upselling a service. Prepare your responses to these situations, demonstrating empathy and problem-solving skills. This will show that you're ready to handle the challenges of the job.