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- Tasks: Create outstanding customer experiences and assist with vehicle sales at our Derby Motorstore.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on teamwork and innovation.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and career progression opportunities.
- Why this job: Become a Product Genius and help customers find their perfect vehicle while developing your skills.
- Qualifications: Confident communicator with a positive attitude and a full UK driving licence.
- Other info: Diverse and inclusive workplace with a commitment to employee growth and community.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for Customer Service Executives to create an outstanding customer experience in our brand new Derby Motorstore and help customers get excited about our products. At Arnold Clark, you will be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. This expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You will receive plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties:
- Preparing the showroom and cars for the day ahead
- Assisting with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Learning about our vehicles and manufacturers
- Enhancing the customer journey from enquiry to delivery
Qualifications:
- You are a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- Eager to progress within this role to car sales
Our Commitment:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Benefits:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- Discount on new and used vehicles
- Contributory pension scheme
You will work a five‐day week on a set rota that includes weekends (38 hours per week). Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive employer: Arnold Clark Automobiles Limited
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on Arnold Clark's website. Familiarise yourself with their products and values so you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations in the role of a Product Genius.
✨Tip Number 3
Show your passion for learning! During your interview, highlight your eagerness to develop your skills and knowledge about vehicles. Mention any relevant experiences that demonstrate your commitment to personal growth.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you’re excited about creating outstanding experiences for our customers and that you genuinely care about helping them find the right vehicle.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Product Genius. Mention specific examples of how you've gone the extra mile in previous roles to enhance customer satisfaction.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Arnold Clark!
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Know Your Products
Before the interview, make sure to research Arnold Clark's vehicles and their features. Being able to discuss specific models and how they meet customer needs will show your enthusiasm and readiness to be a Product Genius.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since this role revolves around creating an outstanding customer experience, demonstrating your ability to communicate effectively, both in person and digitally, will be key.
✨Emphasise Teamwork
Prepare examples of how you've successfully worked in a team before. Highlighting your ability to collaborate and support others will resonate well, as the role requires being part of a cohesive team.
✨Express Your Thirst for Knowledge
During the interview, convey your eagerness to learn and grow within the company. Discuss any previous experiences where you took the initiative to expand your knowledge, especially in customer service or sales.