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- Tasks: Become a Product Genius, enhancing customer experiences and supporting the sales journey.
- Company: Join Arnold Clark, a leader in the automotive industry focused on exceptional customer service.
- Benefits: Enjoy 33 days of holiday, retail discounts, private healthcare, and a pension scheme.
- Why this job: This role offers training, career progression, and a chance to make a real impact on customers.
- Qualifications: A full UK driving licence and a passion for learning and teamwork are essential.
- Other info: Ideal for customer service superstars eager to progress into car sales.
The predicted salary is between 19500 - 29500 £ per year.
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the fully support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
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Preparing the showroom and cars for the day ahead.
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Assist with showroom presentation and advertising.
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Supporting the Sales department and delivering excellent customer experience.
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Organising and accompanying customers on test drives.
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Swotting up on our vehicles and manufacturers.
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Learning about our products so you can help our customers find the perfect fit.
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Enhancing the customer journey from enquiry to delivery.
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You’ll be a confident communicator who understands that a positive attitude gets great results.
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Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
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A full UK driving licence.
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As happy working on your own initiative as you are in a team.
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One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.
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£24,500 per year
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Permanent
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Full-time
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1 day ago
We’re currently looking for Customer Service Executives to create an outstanding customer experience at our Renault/Dacia branch in Wirral and help customers get excited about our products.
Why choose us?
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33 days’ holiday allowance with room to grow
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Generous retail discounts
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Private healthcare
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Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
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Pension scheme
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Maternity and paternity packages
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Opportunities for training and progression
Customer Service Executive employer: Arnold Clark Automobiles Limited
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the Renault and Dacia product lines. Understanding the features, benefits, and unique selling points of these vehicles will help you stand out as a knowledgeable candidate during your interactions with the team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created exceptional experiences in previous roles. Be ready to discuss specific situations where you went the extra mile for a customer.
✨Tip Number 3
Demonstrate your eagerness to learn and grow within the company. Research the career progression opportunities available at Arnold Clark and express your interest in advancing to car sales during your conversations.
✨Tip Number 4
Prepare to discuss your teamwork experience. Since this role emphasizes collaboration, think of examples where you've successfully worked as part of a team to achieve a common goal or enhance customer satisfaction.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Executive position. Understand what it means to be a Product Genius and how you can contribute to enhancing the customer experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service roles or experiences that showcase your communication skills and ability to work in a team. Mention specific examples where you went the extra mile for customers.
Show Enthusiasm for Learning: Express your eagerness to learn about the products and the sales journey in your application. Highlight any past experiences where you demonstrated a thirst for knowledge and personal development.
Tailor Your Application: Customize your CV and cover letter to reflect the values and expectations of Arnold Clark. Use keywords from the job description, such as 'customer experience', 'team player', and 'career progression' to align your application with their needs.
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for creating exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with the values of Arnold Clark.
✨Demonstrate Product Knowledge
Before the interview, take some time to research the vehicles and manufacturers that Arnold Clark offers. Being able to discuss their products knowledgeably will show your commitment to becoming a 'Product Genius' and your eagerness to learn.
✨Highlight Teamwork Skills
Since the role emphasizes being a great team player, prepare to discuss how you've successfully collaborated with others in previous jobs. Mention any specific instances where teamwork led to improved customer satisfaction or sales results.
✨Express Your Career Ambitions
The company values progression, so be open about your career goals. Discuss your interest in moving into car sales and how this role is a stepping stone towards that ambition. This shows that you're not just looking for a job, but a long-term career.
