At a Glance
- Tasks: Engage customers and enhance their experience in our Renault/Dacia branch.
- Company: Join Arnold Clark, a leader in the automotive industry, known for its commitment to customer service.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and career progression opportunities.
- Other info: Diversity and inclusion are core values; we celebrate unique perspectives and encourage ambition.
- Why this job: Be part of a supportive team, learn about cars, and grow into car sales with clear career paths.
- Qualifications: A full UK driving licence and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 € per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Motorstore in Wigan and help customers get excited about our products. At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in‑branch experts, devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player who is looking for clear career progression into car sales.
Responsibilities
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Qualifications
- You’ll be a confident communicator who understands that a positive attitude gets great results.
- Willingness to go the extra mile.
- A full UK driving licence.
- As happy working on your own initiative as you are in a team.
One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Benefits
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- Discount on new and used vehicles
- Contributory pension scheme
Hours: You’ll work a five‑day week on a set rota that includes weekends (38 hours per week).
Customer Service Executive in Wigan employer: Arnold Clark Automobiles Limited
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Customer Service Executives, known as Product Geniuses, thrive in a supportive environment. With a strong focus on employee growth, we provide extensive training and clear career progression opportunities into car sales, alongside generous benefits such as 33 days' holiday, private healthcare, and retail discounts. Join us in Wigan, where your passion for customer service will be celebrated and rewarded.
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Wigan
✨Tip Number 1
Familiarise yourself with Renault and Dacia products before your interview. Understanding the features and benefits of the vehicles will not only impress the hiring team but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills during the interview by sharing specific examples of how you've created exceptional experiences for customers in the past. This will highlight your suitability for the Product Genius role.
✨Tip Number 3
Show your enthusiasm for learning and progression. Discuss your career goals and how you see yourself evolving within the company, particularly in relation to moving into car sales.
✨Tip Number 4
Be prepared to discuss how you would enhance the customer journey from enquiry to delivery. Think about innovative ideas or strategies that could improve customer satisfaction and share them during your interview.
We think you need these skills to ace Customer Service Executive in Wigan
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Service Executive at Arnold Clark. Familiarise yourself with the job description and think about how your skills and experiences align with their expectations.
Tailor Your CV:Customise your CV to highlight relevant experience in customer service and communication. Emphasise any previous roles where you've created exceptional customer experiences or worked in a team environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Arnold Clark and how you can contribute to enhancing the customer journey.
Showcase Your Learning Mindset:In your application, express your eagerness to learn and grow within the role. Highlight any past experiences where you've demonstrated a thirst for knowledge or taken initiative to improve your skills.
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for creating exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with the values of the company.
✨Know the Products Inside Out
Before the interview, take some time to research Renault and Dacia vehicles. Familiarise yourself with their features and benefits so you can confidently discuss how you would assist customers in finding the right vehicle for their needs.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, be prepared to discuss your experiences in collaborative environments. Highlight instances where you contributed to team success or supported colleagues, showcasing your ability to work well with others.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
