Service Advisors in Birtley

Role Overview

We are currently recruiting for a Service Advisor to support our Motorstore in Birtley. Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. This customer‑facing role requires an articulate, warm communicator who can give our customers the star treatment – from the first thing on a manic Monday to the last thing on a Friday afternoon.

Key Responsibilities

• Handle all customer requirements for service and vehicle repairs efficiently and professionally.
• Liaise with the workshop and bodyshop to progress work through the system.
• Control all computer‑based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Notify customers of any faults or repairs found on their vehicle and provide clear, accurate solutions.
• Treat dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues that may arise.
• Maintain customer records such as vehicle details and service histories accurately and efficiently.
• Maintain knowledge of aftersales products and services, upselling where appropriate.
• Ensure the customer database is updated and accurate at all times.

Qualifications & Skills

• Passion for great customer service and confidence to resolve any issues efficiently and in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• Ability to multi‑task and be highly adaptable within a busy environment.
• Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to customers.
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
• Ability to prioritise workload.
• Ability and willingness to work within defined processes and guidelines.
• Good core administration skills to accurately capture customer details to the required standards.
• Full UK driving licence.
• Nice to have: experience of upselling products or services.

Hours

Full time: Monday – Friday 8:00am – 5:30pm and alternate Saturdays 8:00am – 12:00pm.

Benefits

• 33 days’ holiday allowance with room to grow.
• Generous retail discounts.
• Private healthcare – Simplyhealth with 24/7 GP access and claimable medical and dental treatments.
• Pension scheme.
• Maternity and paternity packages.
• Opportunities for training and progression.

Diversity Statement

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to celebrate collaboration, unique perspectives and multiple approaches. Our employees are at the heart of everything we do – diverse in our makeup and united in our goals.