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- Tasks: Deliver excellent customer service and support in a busy rental environment.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days' annual leave, flexible hours, and generous employee discounts.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a full UK driving licence required.
- Other info: Extensive training and career growth opportunities await you!
The predicted salary is between 24000 - 30000 £ per year.
We are looking for an organised and enthusiastic Summer Rental Customer Advisor for our Stirling Car & Van Rental branch.
We offer:
- 33 days' annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- And much more
Hours: Temporary: 42.5 hours per week, 5 days out of 7
About the role:
As part of a busy Arnold Clark Car & Van Rental team, you will work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties:
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they are acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Essential skills:
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice to have (but not essential):
- Previous experience of working in the rental industry
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Locations
Rental Customer Advisor in Scotland, Stirling employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Customer Advisor in Scotland, Stirling
✨Tip Number 1
Get to know the company! Before your interview, check out Arnold Clark's website and social media. Understanding their culture and values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing your customer service skills.
✨Tip Number 3
Show off your flexibility! Since the role requires shift work and covering other branches, be ready to discuss your availability and willingness to adapt. Highlight any past experiences where you've successfully juggled multiple responsibilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Rental Customer Advisor in Scotland, Stirling
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring your A-game to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention how your organisational skills and ability to work in a team make you a perfect fit for the Rental Customer Advisor role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Arnold Clark.
How to prepare for a job interview at Arnold Clark.
✨Know the Company
Before your interview, take some time to research Arnold Clark. Understand their values, culture, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Rental Customer Advisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle complaints and ensure customer satisfaction.
✨Demonstrate Organisational Skills
Since the role requires strong administrative skills, think of specific instances where you’ve successfully managed multiple tasks or projects. Highlight your ability to stay organised and efficient, especially in a busy environment.
✨Be Flexible and Adaptable
The job involves working shifts and possibly covering at other branches. During the interview, express your willingness to be flexible with your schedule and share any previous experiences where you adapted to changing circumstances.