At a Glance
- Tasks: Be the welcoming face of our branch, providing excellent customer service and managing enquiries.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and opportunities for training.
- Other info: Dynamic environment with room for growth and a supportive team culture.
- Why this job: Make a real impact by creating outstanding first impressions and enhancing customer experiences.
- Qualifications: Excellent communication skills and a passion for delivering top-notch service.
The predicted salary is between 22000 - 26000 £ per year.
We're recruiting for a Receptionist to join our Mercedes/Smart/BYD/Chery branch in Perth.
We offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours: Full time: Monday - Friday 8am - 5.30pm
About the role
At Arnold Clark, you'll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom. As a Customer Experience Host, you'll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You'll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.
Day-to-day duties:
- Acting as the first point of contact for our customers, in person and on the phone
- Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
- Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
- Working proactively with all departments within the branch
- Going the extra mile for all our customers
Essential skills:
- A fantastic telephone manner
- Excellent interpersonal skills
- A genuine interest in delivering excellent service and going above and beyond for our customers
- The confidence to work independently and also as part of a team
- Highly organised with the ability to multi-task
Nice to have (but not essential):
- Knowledge of Cisco telephony
- An understanding of Microsoft Office and Excel
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Receptionist in Perth employer: Arnold Clark.
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and collaboration. Our Perth branch provides generous benefits including 33 days' holiday, private healthcare, and ample opportunities for training and progression, ensuring that our employees feel valued and supported in their career growth. Join us as a Customer Experience Host and be part of a team that is passionate about delivering outstanding service while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Perth
✨Tip Number 1
Make sure you research Arnold Clark and their values before your interview. Knowing about their commitment to customer service and diversity will help you connect with the team and show that you're genuinely interested in being a part of their culture.
✨Tip Number 2
Practice your telephone skills! Since you'll be managing a large volume of customer calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different types of enquiries.
✨Tip Number 3
When you arrive for your interview, remember to bring your best smile and positive energy. First impressions matter, especially in a customer-facing role like this one. Show them you can be the welcoming face they’re looking for!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Receptionist in Perth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application for the Receptionist position. Highlight your customer service skills and any relevant experience that shows you can be the welcoming face of Arnold Clark.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about Life at Arnold Clark while you’re at it.
How to prepare for a job interview at Arnold Clark.
✨Know the Company
Before your interview, take some time to research Arnold Clark. Understand their values, culture, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Prepare by practising how you would handle various customer scenarios. Think about how to greet customers warmly, manage calls efficiently, and resolve enquiries with a smile. Role-playing with a friend can be super helpful!
✨Show Off Your Organisational Skills
Being organised is key in this role. During the interview, share examples of how you've successfully managed multiple tasks or kept things tidy in previous jobs. This will demonstrate your ability to multi-task and maintain branch standards, which is crucial for a Customer Experience Host.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
