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- Tasks: Create outstanding customer experiences and assist with vehicle sales at our Fiat/Abarth branch.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and career progression opportunities.
- Why this job: Become a Product Genius and make a real impact on customers' journeys to find their perfect vehicle.
- Qualifications: Confident communicator with a positive attitude and a full UK driving licence.
- Other info: Great training provided, with clear paths for progression into car sales.
The predicted salary is between 24000 - 30000 £ per year.
We are currently looking for a Customer Service Executive to create an outstanding customer experience in our Fiat/Abarth branch in Paisley and help customers get excited about our products.
Why choose us?
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You will work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark, you will be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. This expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You will receive plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assisting with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You will be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it is vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Locations
Customer Service Executive in Paisley, Scotland employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Paisley, Scotland
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations in the role of a Product Genius.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for customer service shine through. Share personal stories that highlight your skills and how you go the extra mile for customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation for the opportunity and reinforces your interest in the role.
We think you need these skills to ace Customer Service Executive in Paisley, Scotland
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating outstanding experiences for our customers. Share any relevant experiences that highlight your skills and passion.
Tailor Your Application: Make sure to customise your application to fit the role of a Customer Service Executive. Use keywords from the job description and demonstrate how your skills align with what we're looking for. This shows us that you've done your homework and are genuinely interested in the position.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your application. Share your unique perspective and ideas on how to enhance the customer journey. We’re looking for someone who can bring fresh ideas to the table!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible. Plus, it’s super easy!
How to prepare for a job interview at Arnold Clark.
✨Know Your Products
Before the interview, make sure you’ve done your homework on Fiat and Abarth vehicles. Familiarise yourself with their features, benefits, and any recent news about the brand. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Think of specific situations that highlight your problem-solving skills and ability to create a positive experience. This is crucial for a Customer Service Executive role!
✨Demonstrate Team Spirit
Since the role involves working closely with a team, be ready to discuss how you collaborate with others. Share instances where you contributed to a team goal or supported a colleague. This will show that you’re a great fit for their cohesive team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, career progression, or how they measure success in the role. This shows your eagerness to grow and engage with the company’s values.