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- Tasks: Create amazing customer experiences and help them with their car journeys.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on people.
- Benefits: Earn £25,000 plus bonuses, enjoy 33 days off, and flexible hours.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Energetic, great with people, and eager to learn about cars.
The predicted salary is between 25000 - 32500 £ per year.
We're currently looking for a Customer Service Executive to create an outstanding customer experience at our Norwich Click & Collect branch and help customers get excited about our products.
We offer:
- £25,000 + performance-related bonus of up to £7,800 per annum
- 33 days' annual leave
- Flexible working hours
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours: You'll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role: Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you'll play a key part in the Click & Collect process, introducing customers to the car they've chosen online for the very first time. You'll also help the customer through the process of selling their car to Arnold Clark. You'll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you'll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills:
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties:
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You'll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player and show us you've got the drive to make this a career, not just a job.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Norwich employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Norwich
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your passion for cars! If you're a car enthusiast, share your knowledge and excitement during the interview. It’ll demonstrate that you’re not just looking for any job, but that you’re keen on this specific role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Norwich
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for cars and customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating an outstanding experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the role. We love seeing how your past experiences can contribute to making our Click & Collect process even better!
Be Personable: When writing your cover letter, be yourself! We appreciate a friendly tone and want to get a sense of who you are. Share a bit about your personality and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark.
✨Know Your Products
Before the interview, take some time to research the cars and services offered by Arnold Clark. Being knowledgeable about their products will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Service Executive, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer interactions in the past, highlighting your enthusiasm and positive attitude.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to resolve issues or challenges in a customer service setting. Be ready to discuss these experiences during the interview, showcasing your initiative and ownership in finding solutions.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, training opportunities, or what success looks like in this role. This shows your eagerness to learn and grow within the company.