At a Glance
- Tasks: Create outstanding customer experiences and assist customers in finding their perfect vehicle.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on teamwork and growth.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and career progression opportunities.
- Other info: Diverse and inclusive workplace that values collaboration and personal development.
- Why this job: Be a Product Genius and make a real impact on customers' journeys from enquiry to delivery.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning.
The predicted salary is between 24000 - 30000 £ per year.
We are currently looking for Customer Service Executives to create an outstanding customer experience in our Shiremoor Motorstore and help customers get excited about our products.
Why choose us?
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You will work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark, you will be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. This expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You will receive plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assisting with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You will be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it is vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Newcastle upon Tyne employer: Arnold Clark.
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and collaboration. Our Customer Service Executives enjoy generous benefits including 33 days' holiday, private healthcare, and ample opportunities for training and career progression within the automotive industry. Located in Shiremoor, our team is supported by management and encouraged to develop their skills, making it an ideal place for those passionate about delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on our website and social media. Understand our products and values so you can show us you're genuinely excited about joining the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your personality! We love candidates who can bring their unique flair to the role. Be yourself in the interview and let your enthusiasm for customer service shine through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you're keen and professional, and it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Executive in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating amazing experiences for our customers.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the role of a Product Genius. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark.
✨Know Your Products
Before the interview, make sure to familiarise yourself with the vehicles and products offered by the company. Being able to discuss specific models and features will show your enthusiasm and readiness to be a Product Genius.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to demonstrate how you would handle inquiries and provide exceptional service.
✨Emphasise Teamwork
Highlight your ability to work well in a team during the interview. Share examples of past experiences where you collaborated with others to achieve a common goal, as this aligns with the company's emphasis on teamwork and support.
✨Express Your Desire for Growth
Make it clear that you are eager to progress within the company. Discuss your career aspirations and how you see yourself moving into car sales. This shows that you are not just looking for a job, but a long-term career with opportunities for development.
