At a Glance
- Tasks: Oversee warranty processes for manufacturers while travelling across the UK.
- Company: Join a dynamic team focused on customer satisfaction and quality assurance.
- Benefits: 33 days' holiday, generous retail discounts, private healthcare, and pension scheme.
- Other info: Enjoy maternity and paternity packages with opportunities for personal growth.
- Why this job: Make a difference in customer experience and grow your career in a supportive environment.
- Qualifications: Experience in warranty management and strong organisational skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We’re recruiting for a Warranty Manager who can travel across the UK to oversee the warranty process for designated manufacturers.
What we offer
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
Full time: Monday–Friday, 8.00am – 5.30pm (Saturday work as and when required)
Location
This job can be based at any Arnold Clark branch and will require travel across our UK-wide branch network.
About the role
As a Warranty Manager, you’ll be responsible for overseeing the warranty process for your designated manufacturers to ensure our branches are adhering to all policies and procedures. You will check warranty claims for compliance and liaise with the correct departments to ensure all claims are processed and paid in full.
The ideal candidate will be a process-driven individual with strong leadership skills and excellent communication skills.
Day-to-day duties
- Managing your team of warranty advisors and ensuring all policies and procedures are being adhered to when submitting warranty claims.
- Checking warranty claims for compliance and providing constructive feedback both to the branches and warranty advisors where required.
- Liaising with the Warranty Accounts department and branch accountants to make sure all claims are processed and paid in full.
- Monitoring Mstore and following up with the branches to ensure all warranty repairs are uploaded in a timely manner.
- Maintaining good relations with our manufacturer partners.
- Attending manufacturer audits and assisting branches to implement processes to improve repair quality and customer satisfaction.
- Ensuring that all manufacturer standards for each brand are being followed.
- Providing guidance and support to the branches with all warranty queries
Essential skills and experience
- A high level of accuracy and attention to detail.
- Excellent communication skills, both written and oral.
- The ability to motivate and drive your team to produce results and encourage a high standard of work.
- Previous knowledge of manufacturer warranty or previous warranty administration experience would be preferred.
- Ability to work well on your own and have a can-do attitude and positive demeanour.
- Problem-solving skills and the ability to multitask.
- Ability to work to strict timescales and deadlines.
Nice to have but not essential
- Previous experience in a warranty role would be advantageous, however, training may be available for the right candidate.
- Experience with Microsoft Office and Power BI
- Experience of Mstore/Kerridge
- Manufacturer warranty knowledge
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Warranty Manager in Glasgow employer: Arnold Clark
As a Warranty Manager with us, you'll be part of a dynamic team that values your contributions and supports your professional growth. We offer an excellent work-life balance with 33 days' holiday allowance, generous retail discounts, and comprehensive private healthcare, ensuring you feel valued and cared for. Our inclusive culture fosters collaboration and innovation, making this an ideal place for those seeking meaningful and rewarding employment across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Manager in Glasgow
✨Tip Number 1
Make sure you know the ins and outs of the warranty process before your interview. Brush up on industry standards and be ready to discuss how you can improve efficiency in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees in similar roles. They can give you insider tips on what the company values and what to highlight during your discussions.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if the company is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Warranty Manager in Glasgow
Some tips for your application 🫡
Keep Your CV Fresh:Make sure your CV is up to date and tailored for the Warranty Manager role. Highlight relevant experience and skills that match the job description, so we can see why you’re a great fit!
Read the Job Specs Carefully:Before hitting apply, take a moment to read through the job specs thoroughly. Understanding what we’re looking for will help you craft a more targeted application.
Showcase Your Travel Experience:Since this role involves travelling across the UK, don’t forget to mention any relevant travel experience or flexibility in your application. We want to know you’re ready to hit the road!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Arnold Clark
✨Know Your Warranty Stuff
Make sure you brush up on warranty processes and regulations relevant to the manufacturers you'll be overseeing. Being able to discuss specific cases or examples will show your expertise and confidence in the role.
✨Show Off Your Travel Flexibility
Since the job involves travelling across the UK, be prepared to discuss your availability and willingness to travel. Share any previous experiences where you've successfully managed travel for work, as this will demonstrate your adaptability.
✨Prepare Questions About the Role
Think of insightful questions to ask about the warranty process and how it fits into the company's overall strategy. This shows that you're genuinely interested in the position and have done your homework.
✨Highlight Your Teamwork Skills
As a Warranty Manager, you'll likely work with various teams. Be ready to share examples of how you've collaborated effectively in the past, especially in resolving warranty issues or improving processes.
