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For Companies At a Glance
- Tasks: Deliver exceptional service to customers and manage vehicle repair processes.
- Company: Join Arnold Clark, a leading name in the motor industry, known for its commitment to diversity.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Why this job: Be part of a supportive culture that values your input and offers career growth.
- Qualifications: Passion for customer service and basic computer skills are essential; driving licence required.
- Other info: Entry-level position with full-time hours, perfect for students seeking experience.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Service Advisor role at Arnold Clark
2 days ago Be among the first 25 applicants
Join to apply for the Service Advisor role at Arnold Clark
We are currently recruiting for a new Service Advisor to help us at our Bolton Motorstore.
We Offer
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About The Role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential Skills
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice To Have (but Not Essential)
- Experience of upselling products or services
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Motor Vehicle Manufacturing, Hospitality, and Retail
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Service Advisor employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Arnold Clark's values and culture. Understanding their commitment to customer service and inclusivity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your communication skills. As a Service Advisor, you'll need to articulate complex information clearly. Practising how to explain vehicle issues in simple terms can give you an edge.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully resolved customer issues or exceeded expectations.
✨Tip Number 4
Showcase your adaptability. The role requires multitasking in a busy environment, so be ready to discuss how you've managed competing priorities in previous jobs.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Service Advisor role. Use specific examples to demonstrate how you've exceeded customer expectations in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle challenging situations. Mention why you want to work for Arnold Clark specifically and how you can contribute to their commitment to excellent service.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, computer literacy, and ability to multi-task. These are essential for the Service Advisor role, so provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Arnold Clark
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your passion for creating positive outcomes.
✨Familiarise Yourself with the Role
Read up on the specific duties of a Service Advisor at Arnold Clark. Understanding their processes, such as handling customer requirements and liaising with workshops, will help you answer questions more effectively and show your genuine interest in the role.
✨Practice Clear Communication
Since the role requires explaining complex information clearly, practice articulating your thoughts. You might want to explain a technical concept or a previous job task to a friend to ensure you can communicate effectively during the interview.
✨Demonstrate Adaptability
The job involves multitasking in a busy environment. Be ready to discuss situations where you successfully managed multiple tasks or adapted to changes quickly, showcasing your organisational skills and ability to prioritise effectively.
