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For Companies At a Glance
- Tasks: Deliver excellent customer service and handle queries in a dynamic rental environment.
- Company: Join Arnold Clark, a leading name in car and van rental with a commitment to diversity.
- Benefits: Enjoy 33 days of annual leave, flexible hours, private healthcare, and generous discounts.
- Why this job: Be part of a supportive team that values your input and fosters personal growth.
- Qualifications: Strong admin skills and a full UK driving licence are essential; rental experience is a bonus.
- Other info: Flexible shifts and opportunities to cover at other branches enhance your work experience.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for an organised and enthusiastic Rental Customer Advisor for our Kilmarnock Car & Van Rental branch.
We Offer
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- …and much more
Hours
Full time: Tuesday - Friday 8am - 5.30pm and Saturday 7.30am - 1pm
About The Role
As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they’re acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Essential Skills
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice To Have (but Not Essential)
- Previous experience of working in the rental industry
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Rental Customer Advisor employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Customer Advisor
✨Tip Number 1
Familiarise yourself with Arnold Clark's values and culture. Understanding their commitment to customer service and diversity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your communication skills, as this role heavily relies on effective interaction with customers. Practising common customer service scenarios can give you the confidence to handle queries and complaints smoothly.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed tasks or projects in the past. This will demonstrate your ability to handle the varied responsibilities of the Rental Customer Advisor role.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift work and covering other branches. Highlighting your willingness to adapt will show that you're a team player who can meet the demands of the role.
We think you need these skills to ace Rental Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administrative skills and any relevant customer service experience. Use specific examples that demonstrate your ability to work effectively as part of a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Rental Customer Advisor role. Mention your flexibility and commitment to providing excellent customer service, as these are key traits the company is looking for.
Showcase Communication Skills: Since good communication skills are essential for this role, consider including a brief example in your application that illustrates how you've successfully handled customer complaints or queries in the past.
Highlight Relevant Experience: If you have previous experience in the rental industry, be sure to mention it. Even if you don't, emphasise any transferable skills from other roles that would make you a great fit for this position.
How to prepare for a job interview at Arnold Clark
✨Show Your Customer Service Skills
As a Rental Customer Advisor, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully handled customer queries or complaints, showcasing your communication skills and problem-solving abilities.
✨Highlight Your Organisational Skills
This role requires strong organisational skills. Be ready to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
✨Be Flexible and Adaptable
Since the job involves working shifts and possibly covering at other branches, it's important to convey your flexibility. Share instances where you've adapted to changing circumstances or taken on additional responsibilities to support your team.
✨Research Arnold Clark's Values
Understanding the company's culture is key. Familiarise yourself with Arnold Clark's commitment to diversity and inclusion. During the interview, express how your values align with theirs and how you can contribute to a positive workplace environment.
